Global Operations Manager (m/w/d)

Riverty • Stockholm, ME

42d

About The Position

At Riverty, you're not just stepping into a role - you're stepping into the driver's seat of our customer service transformation. You'll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you'll make it happen. We are looking for a Global Operations Manager (m/f/d) for our Client Success Managment Team (permanent, full-time). Join our team at our location in Berlin, Münster, Verl or Baden-Baden - flexible working conditions are available

Requirements

• You have several years of experience in process management, operations and/or client management in an international environment.
• You possess deep process knowledge and superb analytical skills.
• You understand how data moves between different systems and how to manage this process.
• You have experience working in a matrix organization and can navigate complex reporting and communication lines effectively while building strong relationships.
• You are a great communicator and fluent in German and English, both written and spoken.

Responsibilities

• You delight our most strategic international clients and their customers by delivering excellent service.
• You increase our efficiency by ensuring globally harmonized operations that continuously meet the agreed service levels.
• You identify, align and implement best-practice O2C, BNPL and 3DC processes across our global operations.
• You manage, measure and report on our operational performance and communicate the results to our clients.
• You act as operational key point of contact for our clients, manage incidents and errors towards them and prevent recurrences.
• You work with technical teams to understand basic system setups and ensure smooth data exchange between different systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees