Global Operations Manager, Amazon Music

Amazon • Seattle, WA

1d

About The Position

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators, offering personalized music playlists, exclusive podcasts, concert livestreams, and artist merch. The service provides various tiers, including access for Prime members, Amazon Music Unlimited for on-demand access to 100 million songs, and a free listening option via the app or Alexa-enabled devices. The Amazon Music Digital Operations team is a global group of supply chain managers responsible for ensuring the smooth flow of catalog from music providers to customers and services. This role seeks a Global Operations Manager to lead a geographically-distributed team, manage operational relationships with strategic partners, and influence global supply chain strategy. The manager will oversee the end-to-end processing of catalog, from new provider integration to tooling and process requirements for new countries, products, and services. The position involves participating in international standards development, representing Amazon's interests, and acting as the primary liaison between content providers and Amazon's tech and product teams to shape industry standards and prioritize development initiatives. The ideal candidate will be experienced, collaborative, process-driven, detail-oriented, technologically apt, and possess strong communication skills, thriving in a fast-paced, results-driven environment with extensive music industry and digital supply chain experience.

Requirements

• Experience engaging and influencing senior executives
• Bachelor's degree or equivalent in a related field
• 5+ years of people management in a digital media environment

Nice To Haves

• Experience visualizing data in Tableau or other relevant data visualization software
• Knowledge of SQL at the intermediate level
• Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
• Experience writing business requirements documents, functional specifications, and use cases
• Experience defining roadmap strategy and prioritizing deliverables for your team products
• Experience or experiments incorporating Agentic AI into operational workflows

Responsibilities

• Manage a highly specialized, geographically-distributed team of Digital Operations Managers who own completeness, quality and timeliness of selection for Amazon Music's global products and services
• Participate in and influence direction of international standards development for the exchange of data and assets across all aspects and hundreds of companies in the music industry value chain
• Conceptualize, define and drive improvements to the digital supply chain synthesizing inputs from partners, cross-functional stakeholders, and industry standards organizations. Collaborate with product and adjacent development teams to streamline and automate how content and metadata are ingested and used in Amazon Music's services.
• Maintain strategic partner relationships with senior executives and industry leaders, owning collaborative innovation and coordinated execution for new Amazon products, countries, capabilities, and ground-breaking technologies.
• Participate in yearly cross-functional goal planning and prepare strategic recommendations for senior leadership within the Amazon Music organization.
• Function as an escalation point to remove obstacles to the seamless flow of catalog.
• Establish goals, plans and related metrics to track and communicate progress against Amazon Music objectives.
• Balance competing and conflicting priorities across business and tech teams, weighing urgency against long-term needs and escalating with backbone to advocate for the needs of the organization or customers.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager