Senior Program Manager, Amazon Global Logistics Imports

Amazon • Bellevue, WA

4d

About The Position

Lead Amazon Global Logistics Imports' Voice of Shippers program and transform
customer feedback into strategic product investments that shape our global
logistics network. You'll drive data-informed decision-making that directly
influences product roadmaps and operational excellence for one of Amazon's
fastest-growing businesses.

A day in the life
In this role, you'll own the Voice of Shippers program for Amazon Global
Logistics Imports, designing and executing comprehensive feedback initiatives
that capture shipper sentiment across the entire logistics journey. You'll spend
your time analyzing customer data to identify trends and opportunities, then
translating those findings into clear, actionable insights for leadership
reviews. You'll collaborate with Product, Sales, and Operations teams to ensure
shipper perspectives directly influence investment decisions and operational
improvements. Beyond routine program management, you'll think strategically
about how to scale feedback mechanisms as the business grows, innovating on
survey design, response rates, and data collection methodologies. Your analysis
will appear in executive planning cycles, and your recommendations will help
unlock investments and shift product priorities.

About the team
We are building the future of cross-border logistics for Amazon's global
marketplace. Our mission is to create seamless, cost-effective shipping
experiences that enable sellers worldwide to reach customers across borders.
We're a customer-focused team that uses data and innovation to break down
barriers in international trade.

The Voice of Shippers function is strategic within our organization—your
insights directly influence how we invest in technology, which operational
improvements we prioritize, and how we evolve our product offerings. You'll work
in a fast-paced environment where your analysis reaches VPs and Directors, and
where your recommendations can unlock significant investment or shift product
priorities.

Our team values deep analytical thinking, clear communication, and a bias toward
action. We believe the best product decisions come from truly understanding our
customers, and we're looking for someone who can represent shipper perspectives
in every strategic conversation. You'll have the autonomy to design your
programs, the support to think innovatively, and the impact of knowing your work
shapes experiences for thousands of shippers and millions of end customers.

Requirements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• 5+ years of communicating with and presenting to executive and senior audiences experience
• Bachelor's degree

Nice To Haves

• Experience implementing process improvements
• Experience working cross-functionally with tech and non-tech teams
• Experience in survey design, customer feedback analysis, or Voice of Customer programs
• MBA or Master's degree in a related field
• Experience influencing stakeholders and driving alignment without direct authority
• Demonstrated ability to work effectively in fast-paced, ambiguous environments

Responsibilities

• Own the Voice of Shippers program strategy, roadmap, and execution, including designing and scaling feedback initiatives such as surveys, focus groups, and deep-dive analyses that capture shipper sentiment across the entire logistics journey
• Analyze customer feedback data to identify trends, pain points, and opportunities; translate findings into actionable insights that inform product prioritization and investment decisions
• Create executive communications for planning cycles that clearly articulate customer insights and recommended investment priorities to senior leadership
• Collaborate cross-functionally with Product Managers, Sales teams, and Operations leaders to ensure customer voice influences product roadmaps and operational improvements
• Develop and implement mechanisms to improve survey response rates, feedback quality, and data collection methodologies, innovating on how we capture and act on customer insights

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level