Global Legal Solutions Senior Project Manager / Business Analyst SVP - Hybrid

Citi • Tampa, FL

1d • Hybrid

About The Position

The individual will be responsible for operating business-critical and strategic initiatives, with a focus on the following areas: Delivery Establish, design, and deliver projects within the Legal Program Services portfolio, integrating process, operations, technology, and leveraging AI in solution definition. Lead the facilitation, coordination, and arbitration of cross-functional topics within and across programs, engaging with Senior Management to ensure successful delivery. Coach and guide a matrix team of business analysts and project managers to achieve project objectives. Manage delivery requirements with supporting business analysts, project managers, consultants, contractors, and vendor teams, liaising with internal and external stakeholders to ensure program success. Build and maintain strong relationships with legal stakeholders throughout program and project delivery, fostering an environment of collaboration, connectivity, creativity, and mutual respect across teams. Ensure change management principles are applied and understood by all impacted stakeholders for every implementation. Operate as a Legal Program Services lead within strategic locations, fostering strong relationships with GLS business partners and Legal stakeholders. Develop, track, and maintain comprehensive project plans, including providing regular and accurate management reporting and Key Performance Indicators (KPIs). Collaborate with Legal Subject Matter Experts (SMEs) and business functions to gather, analyze, document, and validate requirements, creating Business Requirements Documents (BRDs) using recognized techniques (e.g., workshops, interviewing, process mapping, process, and data analysis).

Requirements

• Minimum 7+ years of relevant industry experience, preferably with some experience working in financial services
• Must possess excellent interpersonal and project management skills, as well as the ability to interact and communicate effectively with Senior management
• Bachelors/University degree

Nice To Haves

• Master's degree preferred

Responsibilities

• Establish, design, and deliver projects within the Legal Program Services portfolio, integrating process, operations, technology, and leveraging AI in solution definition.
• Lead the facilitation, coordination, and arbitration of cross-functional topics within and across programs, engaging with Senior Management to ensure successful delivery.
• Coach and guide a matrix team of business analysts and project managers to achieve project objectives.
• Manage delivery requirements with supporting business analysts, project managers, consultants, contractors, and vendor teams, liaising with internal and external stakeholders to ensure program success.
• Build and maintain strong relationships with legal stakeholders throughout program and project delivery, fostering an environment of collaboration, connectivity, creativity, and mutual respect across teams.
• Ensure change management principles are applied and understood by all impacted stakeholders for every implementation.
• Operate as a Legal Program Services lead within strategic locations, fostering strong relationships with GLS business partners and Legal stakeholders.
• Develop, track, and maintain comprehensive project plans, including providing regular and accurate management reporting and Key Performance Indicators (KPIs).
• Collaborate with Legal Subject Matter Experts (SMEs) and business functions to gather, analyze, document, and validate requirements, creating Business Requirements Documents (BRDs) using recognized techniques (e.g., workshops, interviewing, process mapping, process, and data analysis).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level