Global Legal Operations Workflow Manager

Mintz Group LLC • New York, NY

1d • $105,000 - $125,000 • Hybrid

About The Position

The Global Workflow Manager is an individual contributor and pivotal role responsible for the daily coordination, optimization, and governance of the firm’s global investigative case pipeline. This role sits within Mintz Group’s Business Operations department.  This individual will act as the "Air Traffic Controller" for all Disputes, Business Intelligence and Due Diligence matters ensuring that resources are allocated efficiently and enabling delivery of projects on time.  The Global Workflow Manager will also work to facilitate minimizing the cost of production through the application of standardized processes and real-time capacity management.

Requirements

• Strong client communication skills, particularly in high-pressure or time-sensitive environments. (Advanced)
• Exceptional judgment and problem-solving skills.
• Experience facilitating change management
• Advanced analytical skills and attention to detail to facilitate workflow process coordination and KPI development. (Advanced)
• Familiarity with investigative or due diligence processes related to M&A or financial transactions. (Intermediate)
• Working knowledge of FCRA, international compliance, intake best practices, and workflow process management. (Intermediate)
• Proficiency in Microsoft Office, document management platforms, and intake tracking systems and data visualization tools. (Advanced)
• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: 5–8 years of experience in operations management, workflow coordination, or project management within a professional services, legal, or investigative environment.
• Technical Skills: Comfortable with tools such as DocuSign, scoping calculators, intake trackers, document management systems, data visualization tools (PowerBI, Tableau), and CRM/Workflow platforms.
• Professional Attributes: Client-focused, responsive, precise, adaptable, and able to work independently in a fast-paced environment.

Nice To Haves

• Six Sigma Green Belt or PMP certification is highly preferred.

Responsibilities

• Direct the daily assignment of cases across global investigative hubs and based on capacity and skills
• Optimize utilization rates by identifying under-utilized teams and shifting workloads to balance capacity and reduce reliance on high-cost overtime or external contractors.
• Maintain a real-time global capacity dashboard to provide the VP, Business Operations with visibility into current and forecasted bandwidth.
• Serve as the primary enforcer of standard operating procedures (SOP), ensuring all investigative teams adhere to standardized workflows for execution.
• Maintain a relentless focus on efficiency, data-driven decision-making, and a "process-first" approach to problem-solving.
• Manage the risk-based variance protocol, reviewing and approving requests for deviations from standard procedures to control cost "leakage."
• Identify and document "bottlenecks" in the current workflow and propose process iterations to reduce friction.
• Track and report on KPI metrics for operations across all practice areas, identifying teams or regions with significant variances from the established benchmark.
• Conduct weekly root cause analysis on projects that exceed budget or timeline thresholds, providing actionable insights to leadership.
• Manage operational dashboards (PowerBI/Tableau) that track project milestones, scoping accuracy, and rework rates.
• Act as a super-user and internal champion for the global workflow platform (e.g., proprietary Casebuilder solftware) managing user feedback for product enhancements.
• Collaborate with the Client Success team to ensure the automated intake system is functioning correctly and that project data is flowing seamlessly into the investigative workstre

Benefits

• We offer competitive benefits in both the US and Canada, including comprehensive medical coverage, parental leave and a generous PTO policy to support your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level