Global Lead, Supplier Performance Management & Reporting

JLL•Seattle, WA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Global Lead, Supplier Performance Management, Contract Management, and Reporting drives excellence across JLL's supplier ecosystem supporting Amazon's Global Real Estate & Facilities account. This strategic leadership role shapes supplier performance standards across AMER, EMEA, and APAC regions, ensuring alignment with business objectives and industry best practices. You'll develop comprehensive performance management processes, lead a vendor management team, cross-functional stakeholder engagement, and implement continuous improvement initiatives that optimize supply chain efficiency and operational excellence for one of JLL's most critical global partnerships. This position is also responsible for supplier risk management including contract management, handling all aspects of contract activities including new contract execution, extensions, terminations for both principal and managed agent contracts globally, supplier onboarding, and COI compliance. You will also manage sourcing reporting requirements to Amazon GREF account including global contracts database, global cost savings, supplier performance management reporting, and dashboard management. What your day-to-day will look like:

Requirements

Bachelor's degree in business, supply chain management, or related field
5+ years of proven experience in supplier performance management and process management within procurement or supply chain functions
Strong understanding of supplier management principles, performance metrics, contracts administration, and industry best practices
Excellent analytical skills with ability to interpret data and identify performance trends and improvement opportunities
Proficiency in supplier management software and tools
Excellent communication and interpersonal skills for stakeholder engagement and collaboration
Strong team management, project management skills with ability to drive initiatives and implement process changes effectively

Nice To Haves

Master's degree in business, supply chain management, or related discipline
Experience managing supplier performance across multiple global regions (AMER, EMEA, APAC)
Background in facilities management or real estate services supplier management
Certification in supply chain management or procurement (CPSM, CSCP, or similar)
Experience with Amazon or other large-scale corporate client environments
Advanced knowledge of performance measurement frameworks and continuous improvement methodologies
Experience developing and implementing global training and education programs

Responsibilities

Develop and implement comprehensive supplier performance management processes aligned with organizational goals
Collaborate with procurement, operations, and quality management teams to ensure consistent process adherence globally
Facilitate regular stakeholder communication to maintain shared understanding of performance expectations and outcomes
Managing vendor performance tasks, proactively identify and address potential supplier performance issues while developing risk mitigation strategies, including formal Corrective Action Plan management
Review and evaluate process effectiveness, implementing enhancements to drive operational excellence
Manage contracting and KPI approvals for all Managed Agent contracts globally
Manage sourcing data reporting requirements including global cost savings, global contracts, data validation and remediation
Develop and deliver training programs to educate stakeholders on performance management tools and metrics
Stay current on industry trends and emerging practices to incorporate relevant process improvements
Manage a team of 10 analysts, managers to deliver on requirements