Global IT Customer Solution Manager

DHL (Deutsche Post) • Westerville, OH

63d

About The Position

Join DHL Supply Chain in a pivotal IT role that bridges innovation and delivery across global teams. This position supports Global IT Customer Solutions, playing a key part in defining customer-focused solutions, but also involves IT Project Management to drive successful implementations. You'll work closely with business development and account management teams to translate customer needs into innovative IT solutions, drive digital product adoption, and coordinate complex multi-business unit bids. If you're looking for a role where you can influence global IT strategy and make a tangible impact-this is your opportunity.

Requirements

• Bachelor's Degree, required.
• Project management experience, required.
• Five (5) or more years' experience in contract logistics, customer project implementations in an IT capacity, required.
• Five (5) or more years' experience in customer project implementations in an IT capacity, required.

Responsibilities

• Provides IT support to Business Development by defining IT solutions, implementation plans & approaches, estimating costs, and preparing customer-facing materials.
• Supports the development of regional innovation and digitalization roadmaps aligned with global priorities.
• Builds strong relationships with internal teams and key customer stakeholders to drive account growth.
• Contributes to the creation and readiness of sales collateral for the global SL IT BD community.
• Assists in the development of new IT products by bridging business and technical teams.
• Shapes and potentially leads DHL customer implementation projects as ITPM ensuring solutions meet requirements and are delivered smoothly.
• Develops and manages project plans, budgets, resources, and stakeholder communications.
• Coordinates with vendors and internal teams to support system implementation, testing, and post-go-live activities.
• Ensures operational processes and IT solutions are aligned with customer needs.
• Provides clear updates on project status and maintain strong relationships across teams.

Benefits

• competitive wages
• excellent affordable insurance benefits (including health, dental, vision and life)
• 401K plan
• paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Couriers and Messengers
• Number of Employees: 5,001-10,000 employees