Global IT Cloud Systems Manager

G-P

27d • Remote

About The Position

The Global IT Cloud Systems Manager is responsible for leading a distributed IT team across multiple time zones and overseeing the company’s cloud-first infrastructure. This role requires a balance of people management and technical leadership. This role requires a high degree of technical proficiency to serve as the primary escalation point for complex technical issues. The manager will continuously find ways to scale AI and automation and promote a culture of operational optimization

Requirements

• 5+ years experience managing a multi-regional IT team, with a focus on professional development and performance coaching.
• 5+ years of hands-on administration in Microsoft Entra and Intune.
• 2+ years managing Google Workspace architecture, sharing permissions, and the integration of AI tools like Gemini and NotebookLM into functional workflows.
• 1+ years managing Google Cloud Platform (GCP), including project resource management, and API configurations to support AI deployment
• 3+ years managing M365 Email and global DNS/domain security.
• Strategic mindset: Experience identifying technical debt and contributing to annual IT roadmaps that align with business goals.
• Proven track record of scaling AI and automation to solve functional IT challenges and upskilling teams to do the same.
• Experience with cloud-based collaboration and communications tools (e.g., Zoom, Slack)
• Technically proficient in Mac and Windows operating systems
• Strong problem solving skills and ability to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills, with ability to effectively build relationships with individuals at all levels of the organization
• Ability to manage several interrelated and potentially competing priorities in parallel

Nice To Haves

• Relevant certifications are considered a plus, but equivalent hands-on experience is prioritized: Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Google Workspace Professional Administrator
• Google Associate Cloud Engineer

Responsibilities

• Team Leadership: Lead, mentor and develop a team of IT engineers, providing guidance and support to ensure high performance and professional growth.
• Strategic Roadmap Participation: Contribute to the development and execution of the annual IT roadmap, identifying technical debt and AI opportunities to ensure IT initiatives align with global business goals
• Escalation & Support: Serve as the senior technical resource for the team; provide hands-on troubleshooting for complex issues
• Teamwork & Collaboration: Partner with Infosec and Help Desk teams to align security controls with support workflows and ensure seamless escalation paths.
• Service Excellence: Foster a "Customer-First" culture within the IT team, treating internal stakeholders as primary customers and ensuring every interaction is rooted in empathy and problem-solving.
• Documentation: Ensure all IT processes and procedures are well documented
• Vendor Management: Work closely with vendors to escalate and resolve technical issues, and to advocate for enhancements or improvements
• Critical Incident Management: Participate in on-call rotation during high priority incidents
• Cloud Platform Ownership: Oversee the configuration, administration and security of our core stack, including Microsoft 365, Intune, Exchange Online, Google Workspace (GWS), Google Cloud Platform (GCP), Slack, and Zoom, etc.
• AI & Automation: Champion an "Automation-First" philosophy, proactively identifying manual bottlenecks and leading the team to build AI-driven solutions
• Identity & Access: Manage our identity perimeter via Microsoft Entra, ensuring secure SSO and lifecycle management across all applications.
• Endpoint Management: Define and evolve the global standards for endpoint management of our global device fleet, overseeing MDM and BYOD programs while optimizing patch management and least-privilege security.
• Projects: Serve as the technical lead for various global initiatives, moving projects from discovery and design through to implementation and rollout.
• Domain & DNS Governance: Manage the global domain portfolio and public/private DNS records
• Infrastructure: Maintain light infrastructure stack at global office hubs, including firewalls, switches, and Wi-Fi, ensuring secure and reliable connectivity

Benefits

• G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed