Global Head of Technical Claims
About The Position
Starr is a global leader in commercial insurance with over a century of expertise, empowering employees to innovate, make impactful decisions, and build lasting client relationships worldwide. The company fosters an entrepreneurial culture with accessible leaders, leveraging financial strength and industry experience to deliver complex solutions. The Global Head of Technical Claims will oversee the technical claims function across all multi-line Property & Casualty portfolios, ensuring consistent application of best practices, robust claims governance, and optimal resolution of complex losses globally. This leader, with 15+ years of technical claims expertise, will drive continuous improvement, build consensus, and influence claim outcomes across regional and functional boundaries, operating without direct managerial authority.
Requirements
- Minimum 15 years technical claims experience across multiple Property & Casualty lines, including international exposure.
- Proven ability to lead by influence, managing and collaborating with diverse, geographically dispersed teams and stakeholders.
- Comprehensive knowledge of P&C insurance products, claims processes, coverage analysis, litigation, and negotiation strategies.
- Strong analytical, problem-solving, and decision-making skills with a track record of optimizing complex claim outcomes.
- Excellent communication, presentation, and interpersonal skills; adept at fostering collaboration and resolving conflict.
- Bachelor’s degree required
Nice To Haves
- advanced degree or professional insurance designation (ACII, CPCU, etc.) preferred.
Responsibilities
- Lead the development, implementation, and oversight of global technical claims strategies and best practices across all P&C lines, including but not limited to commercial property, casualty, specialty, and reinsurance.
- Serve as a technical subject matter expert, providing guidance and direction on complex and high-value claim matters, coverage interpretation, litigation management, and resolution strategies.
- Collaborate with regional and local claims teams to ensure consistency in claims handling, technical training, and compliance with regulatory, legal, and company standards.
- Drive the implementation of innovative claims solutions, analytics, and quality improvement initiatives to enhance claims outcomes and operational efficiency.
- Influence cross-functional stakeholders (underwriting, actuarial, legal, operations, and risk) through expertise and relationship-building, ensuring alignment on claims matters and business priorities.
- Develop and maintain strong relationships with internal and external stakeholders, including brokers, reinsurers, legal counsel, and vendors.
- Monitor emerging risks, legal trends, and regulatory changes impacting technical claims across global territories; provide proactive guidance and strategic recommendations to senior leadership.
- Lead claims audit and review processes, ensuring robust technical standards and appropriate controls are in place.
- Champion a culture of continuous learning and professional development within the technical claims community.
Benefits
- first class training and development opportunities to all employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
501-1,000 employees
