Global Head of Client Solution Management, MD

State Street • Boston, MA

1d

About The Position

Global Head of Alpha Client Solution Managers (CSM) Who We Are Looking For We are seeking a senior, globally minded leader with a proven track record of translating business vision and client outcomes into scalable enterprise solutions. The successful candidate will demonstrate deep experience aligning business requirements with technology and service capabilities through close collaboration with product leaders, business architects, and solution architects—ideally within a software, platform, or professional services environment. This role requires comfort influencing and leading across global, matrixed organizations without formal line authority, operating effectively in a fast‑paced, high‑growth environment, and contributing directly to the execution of State Street’s strategy and the continued evolution of Alpha CSM product capabilities. Why This Role Is Important This role sits within a Alpha Product and E2E Solutions, supporting Alpha, State Street’s open architecture, front‑to-back investment platform. Alpha CSMs define and align client outcomes across the entire investment lifecycle by integrating data, technology, and services across trusted providers. As the platform continues to scale globally, this role is critical to ensuring consistent, high‑quality solution design and execution across regions, asset classes, and client segments—while balancing standardization with client‑specific outcomes. What You Will Be Responsible For As Global Head of Alpha Client Solution Managers, you are accountable for the teams that create clients end‑to-end design, coordination into BUAT, and delivery of Alpha solutions across State Street’s product and service ecosystem. You will operate as the global leader, overseeing managers and client solution leads, and providing regular visibility to executive stakeholders on progress, risks, and outcomes. Success in this role requires broad expertise in asset management , enterprise solution architecture, and large‑scale delivery, combined with strong strategic judgment and people leadership. Key Responsibilities You will be accountable for designing and driving globally scalable models for fit‑for-purpose Client Alpha solutions, including: Client Requirements Gathering: Collaborate with clients and internal stakeholders to gather and document detailed requirements. Client Engagement: Build strong relationships with clients, understand their unique requirements, and effectively communicate the value of our solutions and using our standards as much as possible. Client Workflow Analysis: Conduct in-depth analysis of client workflows to identify opportunities for optimization and automation. Platform Expertise: Become a subject matter expert on our front-to-back-office platform and its capabilities. Client Data Analysis: Leverage data analysis techniques to inform solution design and identify potential risks and challenges. Business Development: Support business development efforts by providing consultative guidance to prospective clients. Client Solution Design: Lead the design and implementation of innovative solutions leveraging our front-to-back-office platform. Target Operating Model Design Walkthroughs - Lead walkthroughs of operating model expectations by phase for clients What We Value Strong global leadership capability, with the ability to bring together diverse teams across regions, disciplines, and seniority levels Outstanding presentation, communication (written and verbal), and relationship‑building skills with clients and executives A detail‑oriented, structured mindset combined with the ability to communicate complex concepts clearly and concisely Excellent critical thinking, problem‑solving, and decision‑making skills in complex, ambiguous environments Bais for Action - Working to improve speed to implementations and solutioning. Leading clients with empathy from their point of view, while educating them on the value obtained through Alpha transformation Demonstrated alignment with our Enterprise Culture traits: Choose to Own It Break Through Silos Deliver Results Through Integrity Do Better Every Day Care for Colleagues, Clients, and Community

Requirements

• Strong global leadership capability, with the ability to bring together diverse teams across regions, disciplines, and seniority levels
• Outstanding presentation, communication (written and verbal), and relationship‑building skills with clients and executives
• A detail‑oriented, structured mindset combined with the ability to communicate complex concepts clearly and concisely
• Excellent critical thinking, problem‑solving, and decision‑making skills in complex, ambiguous environments
• Bais for Action - Working to improve speed to implementations and solutioning.
• Leading clients with empathy from their point of view, while educating them on the value obtained through Alpha transformation
• Demonstrated alignment with our Enterprise Culture traits: Choose to Own It Break Through Silos Deliver Results Through Integrity Do Better Every Day Care for Colleagues, Clients, and Community
• Strong understanding of global financial markets and investment management processes, including middle‑ and back‑office functions
• Proficiency with Jira, Excel, and PowerPoint
• Willingness and ability to travel internationally as required

Nice To Haves

• Degree in finance, economics, technology, or an analytical discipline preferred, or equivalent industry experience

Responsibilities

• Client Requirements Gathering: Collaborate with clients and internal stakeholders to gather and document detailed requirements.
• Client Engagement: Build strong relationships with clients, understand their unique requirements, and effectively communicate the value of our solutions and using our standards as much as possible.
• Client Workflow Analysis: Conduct in-depth analysis of client workflows to identify opportunities for optimization and automation.
• Platform Expertise: Become a subject matter expert on our front-to-back-office platform and its capabilities.
• Client Data Analysis: Leverage data analysis techniques to inform solution design and identify potential risks and challenges.
• Business Development: Support business development efforts by providing consultative guidance to prospective clients.
• Client Solution Design: Lead the design and implementation of innovative solutions leveraging our front-to-back-office platform.
• Target Operating Model Design Walkthroughs - Lead walkthroughs of operating model expectations by phase for clients

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees