About The Position
Key Responsibilities Service Portfolio Strategy & Development Define and own the global lifecycle services roadmap for fluid networks and liquid cooling infrastructure Translate customer reliability, uptime, and efficiency needs into standardized service offerings Develop clear service definitions including scope, entitlements, and differentiation Global Deployment & Regional Enablement Coordinate with regional services teams to deploy global offerings consistently Develop and maintain: Statements of Work (SOWs) Standard Operating Procedures (SOPs) Service delivery playbooks Support regional adaptations while maintaining global standardization New Service Launch & Innovation Lead market research and competitive analysis for new thermal and fluid services Launch new service portfolios including pilots, global rollout, and enablement Partner with engineering and product teams to influence design for serviceability and digital readiness Commercialization & Value Pricing Define value‑based pricing methodologies aligned to customer outcomes (uptime, efficiency, risk reduction) Partner with Sales and Finance to establish pricing guidance and margin targets Support sales enablement with value messaging and ROI narratives Lifecycle Performance Management Monitor service adoption, execution quality, and customer outcomes Continuously refine offerings using field feedback and performance data
Requirements
- Bachelor’s degree in Engineering or related field
- 7–12+ years in lifecycle services, product management, or thermal infrastructure roles
- Experience with liquid cooling, CDUs, or fluid systems in critical environments
- Strong cross‑functional and global collaboration skills
Responsibilities
- Define and own the global lifecycle services roadmap for fluid networks and liquid cooling infrastructure
- Translate customer reliability, uptime, and efficiency needs into standardized service offerings
- Develop clear service definitions including scope, entitlements, and differentiation
- Coordinate with regional services teams to deploy global offerings consistently
- Develop and maintain Statements of Work (SOWs), Standard Operating Procedures (SOPs), and Service delivery playbooks
- Support regional adaptations while maintaining global standardization
- Lead market research and competitive analysis for new thermal and fluid services
- Launch new service portfolios including pilots, global rollout, and enablement
- Partner with engineering and product teams to influence design for serviceability and digital readiness
- Define value‑based pricing methodologies aligned to customer outcomes (uptime, efficiency, risk reduction)
- Partner with Sales and Finance to establish pricing guidance and margin targets
- Support sales enablement with value messaging and ROI narratives
- Monitor service adoption, execution quality, and customer outcomes
- Continuously refine offerings using field feedback and performance data
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
