Global Field Quality Leader Americas

Ciena

21d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute Establish and operate field quality strategy across the Americas (North, Central, and Latin America). Manage a team of Field Quality Engineers and contract auditors, assigning measurable operational activities. Implement and measure field installation quality metrics using reporting platforms such as Power BI. Drive cost reduction initiatives and support new product introduction, including installation materials and test sets. Ensure installations meet Ciena and customer standards through audits (field, remote, desktop). Govern field service bulletins, root cause analysis, corrective and preventative documentation. Build and maintain relationships with Regional Services teams and service partners to align quality expectations.

Requirements

• Bachelor’s degree in Telecommunications or equivalent experience.
• 10-12 years of experience in engineering, installation, and/or project management.
• Expertise in Telcordia quality standards and COE design specifications.
• Proven ability to collaborate with geographically diverse teams.
• Strong organizational and time management skills.
• Knowledge of AT&T TP-76300 and 400 standards is ideal.
• Experience in optical network installation (DWDM).
• Six Sigma background preferred.
• Experience managing teams of 10-20 direct reports.

Nice To Haves

• Familiarity with rack, cabinet, and shelf installation standards for optical and electrical cabling.
• Ability to lead teams across diverse cultures and languages.
• Strong analytic skills to perform trend analysis and recommend corrective actions.
• Exceptional written, verbal, and communication skills.
• Proficiency in MS Office, Visio, or Power BI.
• Process-oriented with keen attention to detail.
• Ability to maintain focus in a fast-paced, multi-task environment.

Responsibilities

• Establish and operate field quality strategy across the Americas (North, Central, and Latin America).
• Manage a team of Field Quality Engineers and contract auditors, assigning measurable operational activities.
• Implement and measure field installation quality metrics using reporting platforms such as Power BI.
• Drive cost reduction initiatives and support new product introduction, including installation materials and test sets.
• Ensure installations meet Ciena and customer standards through audits (field, remote, desktop).
• Govern field service bulletins, root cause analysis, corrective and preventative documentation.
• Build and maintain relationships with Regional Services teams and service partners to align quality expectations.

Benefits

• Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
• We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees