Global Enrollment Management Specialist

IES Abroad • Chicago, IL

20d • $59,000

About The Position

The Global Enrollment Management (GEM) Department serves all students who apply and/or are admitted to IES Abroad programs, and those who apply to SAF programs. The GEM Specialist role acts as the admissions officer for a portfolio of programs and is responsible for administering and moving students through the admissions process. Additionally, GEM Specialists are responsible for oversight of student visa requirements and visa application submission via the ACCeSS Program, including liaising with consular officials and other visa officers.

Requirements

• Minimum one year data entry or administrative experience
• Database literacy and extensive knowledge of Microsoft Office and Excel
• Ability to organize and prioritize multiple projects and to meet deadlines
• Strong written and verbal communications skills
• Strong interpersonal communication skills and customer focus
• Strong attention to detail with the capacity to maintain accurate records
• Ability to cooperate with all stakeholders
• Takes responsibility for actions, results, and mistakes
• Ability to exercise sound judgment when handling variety of issues
• Bachelor’s degree or equivalent work experience

Responsibilities

• Act as admissions officer for assigned programs by reviewing all student documents and submitting complete applications to host institutions in a timely and accurate manner
• Serve as contact in GEM department providing exceptional service to students, university coordinators, other internal departments, international country offices, and IES Abroad Centers
• Maintain student data in database and client relations management system
• Collaborate with consulates and embassies to provide accurate visa application instructions to students and IES Abroad constituents
• Oversee visa requirements for student travel and compile documentation to support students in navigating the visa process
• Review student visa applications, manage batch oversight for assigned consulate(s), and provide resources, instructions, and guidance to students and colleagues
• Communicate regularly with all constituents regarding individual students, program changes, and other updates
• Create, manage, and review high volumes of online forms
• In consultation with other departments, provide input for effective, easy to read, and streamlined pre-departure content and communications to admitted students
• Serve organization’s need for reports and analysis of enrollment data
• Maintain orderly and confidential filing systems and record keeping
• Regular and predictable attendance is essential for this position
• Take on special projects, other duties, and tasks as assigned

Benefits

• IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off.
• Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level