Global Director - Key Account Management - Tech

DP World

17h

About The Position

The Global Key Account Manager will be responsible for nurturing and growing relationships with our key clients across the globe. This role is pivotal to our organization’s growth strategy, focusing on client retention, expansion, and delivering top-notch logistics solutions. The successful candidate will be an expert in the logistics industry, have a deep understanding of client needs, and possess exceptional relationship-building skills. Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We deliver these services through an interconnected global network of 127 business units in 51 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work. Our dedicated, diverse and professional team of more than 56,000 employees from 54 countries are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

Requirements

Bachelor’s degree in business, Logistics, Supply Chain Management, or a related field. MBA or advanced degree preferred.
years of experience in logistics, supply chain management, or a related field.
Proven track record in global key account management, with demonstrated client retention and growth success.
Strong negotiation, communication, and presentation skills.
Exceptional problem-solving and analytical abilities.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software).
Willingness to travel as needed to meet with clients and attend industry events.

Nice To Haves

Experience with lean management principles and continuous improvement methodologies is preferred.

Responsibilities

Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their business needs and challenges.
Act as the primary point of contact and advocate for clients within the organisation.
Account Growth and Expansion: Identify account growth and expansion opportunities, collaborating with internal teams to develop solutions.
Ensure that clients know all the services and capabilities our company can offer ((the toolbox) to meet their evolving logistics requirements and the possibilities of connecting the various capabilities of the toolboxes to offer fit-for-purpose solutions
Strategic Planning: Create and implement strategic account plans for key clients, aligning their objectives with our logistics solutions.
Analyze market trends and industry developments to identify opportunities for client engagement.
Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their business needs and challenges.
Act as the primary point of contact and advocate for clients within the organization.
Advise capability sales to increase probability of closing opportunities
Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time-bound.
Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
Perform other related duties as assigned.