Global Director - Grid Services Operations

GE Vernova•Bellevue, WA

18h•$160,000 - $240,000•Remote

About The Position

Preferred location: Bellevue, WA Remote in the Unites States of America or Europe (Germany) Ensure compliance with standards, continuous development of people and processes, effective management of budget and resource while insuring the team has the processes and tools they need to deliver on professional services project commitments. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Requirements

Bachelor’s degree in business, project management, or a related field.
8+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operations.
Familiarity with professional software service organization, systems, and stakeholder network.
Proven track record of driving process improvements and achieving operational excellence in a matrixed organization.
Strong understanding of lean principles and their application in service delivery environments.

Nice To Haves

Exceptional interpersonal skills, with the ability to synthesize complex issues and communicate effectively with diverse audiences.
Demonstrated ability to mentor and develop high-performing teams across global regions.
Advanced knowledge of financial processes, including project control, reporting, budgeting, and risk management frameworks.
Experience in leading business operations initiatives to drive continuous improvement in regional and delivery teams performances

Responsibilities

Operationalize the vision and strategy for global service delivery, ensuring alignment with business objectives and customer expectations, while driving operational excellence across all regions.
Monitor key delivery metrics, identify gaps, and recommend actionable improvements to enhance both regional and global performance.
Foster a culture of continuous improvement through Lean principles, while collaborating closely with finance teams to ensure operational and financial alignment with organizational goals.
Develop and oversee comprehensive demand planning processes, integrating advanced analytics and forecasting tools to optimize resource allocation and labor planning.
Work with the BI/Reporting team on the development and enhancement of critical systems and tools for the service organization, ensuring they meet current operational needs and align with future roadmap objectives.
Champion innovative solutions to improve efficiency, scalability, and adoption, while fostering collaboration with cross-functional stakeholders.
Lead the global rollout of standardized roles, Work Breakdown Structures (WBS), and operating procedures to enhance clarity and execution, including influencing frameworks for financial risk identification and mitigation, with significant involvement in risk management practices that have financial implications.
Globally Standardize and Optimize Demand & Supply management, Time management, Utilization management (including lending/borrowing), Bench management, Cash/AR management & Skills Inventory.

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off