Global Demand Planner
About The Position
For more than four decades, Axcelis Technologies has been at the forefront of innovation in semiconductor manufacturing technology. Chipmakers around the globe rely on our tools and process expertise to deliver the semiconductors that power modern life from smartphones and computers to cameras and cars. We have become a technology leader by providing the innovation necessary for business to thrive, quality of life to advance, and the environment to flourish —enabling a truly sustainable future. Our influence is global, with more than 30 offices worldwide, an installed base of thousands worldwide and a customer list that includes the world’s largest semiconductor manufacturers. Our team is expanding, and we are seeking a highly experienced Global Demand Planner with deep expertise in Servigistics Parts Planning and Kinaxis Maestro to manage and optimize global service parts demand and supply planning. This role supports mission-critical semiconductor equipment uptime by ensuring service parts availability while effectively managing inventory investment, engineering changes, and product life-cycle complexity. The Global Demand Planner will provide planning leadership at the intersection of Service, Factory Operations, and Engineering. This role owns service parts and customer upgrade planning for high-value semiconductor programs, ensuring strong factory alignment, material readiness, and on-time customer execution.
Requirements
- Bachelor’s degree in Supply Chain, Engineering, Business, or related field
- 5+ years of experience in service parts planning, factory planning, or aftermarket supply chain
- Experience with Servigistics Parts Planning or similar service parts planning solutions
- Strong experience using Kinaxis Maestro for constrained planning and scenario modeling
- Proven leadership in factory–service integration, particularly for high-value upgrades or retrofit programs
- Working knowledge of ECN/ECO processes and their impact on serviceability and factory execution
- Experience in semiconductor, capital equipment, or high-tech manufacturing environments
- Strong communication and stakeholder-influencing skills
Responsibilities
- Lead service parts and upgrade planning using Servigistics Parts Planning or similar service planning platforms and Kinaxis Maestro
- Act as the primary factory interface for service, aligning service demand with factory capacity, build plans, and material availability
- Provide planning leadership for high-value customer upgrades, retrofit programs, and service-driven factory builds
- Partner with Factory Planning, Manufacturing, Engineering, Program Management, and Field Service to deliver customer commitments
- Incorporate ECNs/ECOs into service and factory plans, managing part revisions, supersessions, and inventory transitions
- Drive Service S&OP / IBP alignment across service, factory, and supply chain organizations
- Lead scenario analysis and trade-off decisions balancing service levels, inventory investment, and factory constraints
- Identify risks, resolve execution gaps, and communicate clear, data-driven recommendations to leadership
- Mentor planners and influence cross-functional teams without direct authority
Benefits
- eligibility in the Axcelis Team Incentive bonus plan
- comprehensive benefits package (for regular employees working 20+ hours a week)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
