Global Demand Planner

Axcelis Technologies•Beverly, MA

17h•Onsite

About The Position

For more than four decades, Axcelis Technologies has been at the forefront of innovation in semiconductor manufacturing technology. Chipmakers around the globe rely on their tools and process expertise to deliver the semiconductors that power modern life. Axcelis is a technology leader enabling a truly sustainable future, with a global influence including over 30 offices worldwide and a customer list of the world’s largest semiconductor manufacturers. The team is expanding and seeking a highly experienced Global Demand Planner with deep expertise in Servigistics Parts Planning and Kinaxis Maestro to manage and optimize global service parts demand and supply planning. This role supports mission-critical semiconductor equipment uptime by ensuring service parts availability while effectively managing inventory investment, engineering changes, and product life-cycle complexity. The Global Demand Planner will provide planning leadership at the intersection of Service, Factory Operations, and Engineering, owning service parts and customer upgrade planning for high-value semiconductor programs, ensuring strong factory alignment, material readiness, and on-time customer execution.

Requirements

Bachelor’s degree in Supply Chain, Engineering, Business, or related field
5+ years of experience in service parts planning, factory planning, or aftermarket supply chain
Experience with Servigistics Parts Planning or similar service parts planning solutions
Strong experience using Kinaxis Maestro for constrained planning and scenario modeling
Proven leadership in factory–service integration, particularly for high-value upgrades or retrofit programs
Working knowledge of ECN/ECO processes and their impact on serviceability and factory execution
Experience in semiconductor, capital equipment, or high-tech manufacturing environments
Strong communication and stakeholder-influencing skills

Responsibilities

Lead service parts and upgrade planning using Servigistics Parts Planning or similar service planning platforms and Kinaxis Maestro
Act as the primary factory interface for service, aligning service demand with factory capacity, build plans, and material availability
Provide planning leadership for high-value customer upgrades, retrofit programs, and service-driven factory builds
Partner with Factory Planning, Manufacturing, Engineering, Program Management, and Field Service to deliver customer commitments
Incorporate ECNs/ECOs into service and factory plans, managing part revisions, supersessions, and inventory transitions
Drive Service S&OP / IBP alignment across service, factory, and supply chain organizations
Lead scenario analysis and trade-off decisions balancing service levels, inventory investment, and factory constraints
Identify risks, resolve execution gaps, and communicate clear, data-driven recommendations to leadership
Mentor planners and influence cross-functional teams without direct authority