Global Customer Revenue Operations & Strategy Manager, Technical AM

Rippling People Center Inc.•San Francisco, CA

72d•Hybrid

About The Position

Rippling is hiring for a Global Customer Revenue Operations & Strategy Manager to manage critical customer sales strategy, operations and reporting capabilities for our Technical Account Management organization ("TAM"). This role will support the full design of Rippling's Technical Account Management business strategy and will monitor and report on execution to that strategy. This role will partner closely with senior leadership to build strategic business plans for the business. They will work to operationalize these plans throughout the year. They will own the build of critical business reporting and present on several cadences (weekly ad-hoc, monthly via the MBR, quarterly via strategy memo production). You will support a wide-range of post-sales operations including churn forecasting, headcount & capacity planning, and oversee one of the largest organizations in the business. Lastly, you'll collaborate closely with leadership across interconnected parts of the business (sales, marketing, customer experience) and be expected to cross-functionally partner with teams to manage business performance and surface key insights. This is a very exciting position located at the cross-section of several fast-paced and high-performing teams. The ideal candidate will have worked in fast-paced environments before, ideally at a multi-product SaaS company and will have made a measurable impact to the sales organization. You should also be comfortable tackling ambiguous and challenging problems and working independently as well as part of a team. This is an opportunity to work on high-visibility strategic initiatives in a rapidly growing sales organization.

Requirements

3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy, Sales Analytics or other related fields
Requires Excel and financial modeling skills
Requires SQL and BI experience; Salesforce experience is a nice to have
Strong analytical, modeling, and conceptual problem-solving skills and ability to work with large data sets
Proactive, self-starter with direct experience driving projects that deliver measurable impact to GTM teams
Ability to work with a high degree of autonomy in a fast-moving startup or a hyper growth environment
Excellent communication skills (written, verbal)
Experience driving cross-functional initiatives with speed and efficiency
Excellent cross-functional stakeholder management
Strong Microsoft Excel / Google G-Sheets skills, familiarity with BI Tools (Tableau, Mode)

Responsibilities

Business Partner and Team Player: Act as a business partner for CX & Sales Leadership. You will be a strategic thought partner and responsible for the operational cadence of the business. Coordinate with revenue operations teammates on systems and process improvements for the sales organization. Partner cross-functionally on key components of our annual planning process including modeling, target setting and reporting.
Strategic and Operational Planning: Own financial model (capacity plan) for the TAM organization. Lead building of detailed strategic and operational plans. Ensure modeling keeps pace with the evolving needs of the business. Support team in developing a robust understanding of the business. Drive plan operationalization.
Operational Management: Operate at intersection of 200+ TAM Managers who work within our SFDC instance. Design and implement new data capture strategies to improve operational efficiency. Manage several operational business models which track to Plan performance. Maintain team segmentation models and improve over time.
Churn Forecasting: Own the weekly churn forecasting process. Lead/support weekly calls. Oversee forecasting performance and accuracy and increase both over time. Improve process over time and develop new ways to analyze the business.
Reporting: Own critical executive reporting (Churn MBR, TAM MBR, Customer QBR). Build, manage and share materials to executive leadership. Surface insights to leadership that are both quantified and actionable. Maintain deep knowledge of the business to ensure reporting accurately reflects state of the business as we scale. Design and build analytics to measure KPIs.
Ad-hoc analysis and project support: Develop a deep understanding of the entire customer business at Rippling to inform your ability to provide ad hoc analysis support. Leverage data to surface key insights about the business and provide thoughtful, logical, sound recommendations to leadership.