Global Customer Quality Manager

Jabil•Tampa, FL

About The Position

The Global Customer Quality Manager at Jabil, Inc. is responsible for leading and managing all aspects of customer quality assurance and relationships across global operations. This role ensures customer satisfaction by driving continuous improvement, resolving quality issues, and acting as the primary quality interface for key customers.

Requirements

Bachelor's degree in Engineering (Electrical, Mechanical, Industrial), Quality Management, or a related technical field.
Minimum of 8-10 years of progressive experience in quality management within a manufacturing environment, preferably in electronics manufacturing services (EMS) or a similar high-volume, complex manufacturing industry.
Proven experience in a global customer-facing quality role, with a strong track record of building and maintaining effective customer relationships.
In-depth knowledge of quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001) and associated tools (e.g., FMEA, SPC, MSA, 8D, PPAP).
Demonstrated expertise in root cause analysis methodologies and corrective/preventive action processes.
Strong analytical skills with the ability to interpret complex data, identify trends, and drive data-driven decision-making.
Excellent communication, presentation, and interpersonal skills with the ability to effectively interact with all levels of an organization and external customers.
Proven leadership and team management skills, with the ability to influence and motivate cross-functional teams.
Ability to travel up to 25-30% of the time.
Proficiency in English required; additional language skills are a plus.

Nice To Haves

Master's degree preferred.
Prior experience in Renewables Energy industry is highly preferred.
Six Sigma Green Belt or Black Belt certification preferred.
ASQ certifications (e.g., CQM/OE, CQA) highly desirable.

Responsibilities

Develop, implement, and maintain global customer quality strategies, policies, and procedures in alignment with Jabil's overall quality management system.
Serve as the primary point of contact for assigned key customers regarding all quality-related matters, including performance reviews, issue resolution, and corrective actions.
Lead and facilitate cross-functional teams (e.g., engineering, manufacturing, supply chain) to investigate, analyze, and resolve complex customer quality issues, ensuring timely and effective solutions.
Manage and drive the customer complaint process, from initial receipt and investigation to root cause analysis, corrective and preventive action implementation, and verification of effectiveness.
Monitor and report on key customer quality metrics, identifying trends and proactively implementing improvements.
Conduct regular customer quality reviews, presenting performance data, improvement initiatives, and addressing any concerns.
Collaborate with operations teams to understand customer requirements and ensure quality expectations are met throughout the product lifecycle.
Participate in new product introduction (NPI) processes to ensure design for quality and manufacturability, and to establish robust quality control plans.
Drive continuous improvement initiatives based on customer feedback, internal audits, and industry best practices.
Support and participate in external customer audits and assessments, ensuring compliance with customer-specific requirements.
Mentor and develop quality team members, fostering a culture of continuous improvement and customer focus.
Travel internationally as required to support customer engagements and global quality initiatives.