Global Customer Marketing Manager

Nintex • Oklahoma City, OK

9d • Hybrid

About The Position

Customer Marketing Manager will support and scale our customer marketing efforts. This role focuses on elevating the voice of the customer through advocacy, storytelling, and engagement programs that highlight customer outcomes and value. The role works closely with Marketing, Customer Success, Product, Solution Engineering, Sales and the Partner Team to help bring customer stories to life and strengthen relationships by adding value throughout the customer lifecycle.

Requirements

• 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles
• Strong writing and storytelling skills, with the ability to translate customer outcomes into clear, compelling narratives
• Experience working directly with customers and cross-functional internal teams
• Exposure to customer advocacy or reference programs (formal or informal)
• Strong organizational skills and attention to detail
• Comfortable executing multiple projects in parallel in a fast-paced environment

Nice To Haves

• Experience with webinars, virtual events, or customer communications is a plus

Responsibilities

• Support and execute customer advocacy initiatives, including customer stories, testimonials, and references
• Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns
• Identify and coordinate customers to participate in webinars, events, and speaking opportunities
• Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up
• Help launch and manage a customer newsletter focused on value, education, and engagement
• Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications, including future in-app notifications
• Collaborate with Customer Success to identify customer champions and advocacy opportunities
• Work with the Partner Team to extend programs and activities to our partners’ customer base, ensuring consistent reach and impact
• Track and report on customer marketing activities and engagement metrics

Benefits

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed