Global Customer Account Manager - Marketplaces

Avalara • Durham, NC

15h • Remote

About The Position

The Marketplace Customer Account Manager at Avalara is responsible for managing and growing net revenue from existing customers through up-sell, cross-sell, and add-on opportunities. This role involves developing long-lasting customer relationships in the evolving field of tax and VAT compliance. The successful candidate will excel at creating value for clients and possess strong account management and sales skills. This position reports to the Director of Marketplace Sales. Avalara is an AI-first company, and success in this role requires embracing AI as an essential capability, applying AI daily to business challenges, and staying curious about new AI trends and best practices.

Requirements

• Minimum 8 years of individual quota-carrying sales experience
• Experience in the ecommerce/marketplace space; related tax compliance issues ideal.
• Can navigate business processing and industry trends
• Experience developing strategic relations at the senior level
• Working with or for a marketplace along with an understanding of logistics and carrier operations.
• 5+ years of experience negotiating contracts or facilitating resolution to customer problems
• Experience achieving performance goals including quotas, revenue targets or other measurements
• Experience using AI and AI-related technologies

Responsibilities

• Responsible for customer retention throughout the renewal sales cycle
• Provide forecasts to direct manager and track customer and partner interactions, using Salesforce
• Articulate and present the value delivered by Avalara products and services to multiple levels within an organization to ensure renewal
• Understand a clients' business environment and uncover areas of growth or new opportunities to explore.
• Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction
• Use the broader internal team to address client satisfaction issues
• Create and document playbook, dashboards and models ensuring repeatable processes and scale
• Be the subject matter expert and product knowledge expert to provide valuable relevant recommendations to clients.

Benefits

• Great compensation package
• Paid time off
• Paid parental leave
• Eligibility for bonuses
• Private medical insurance (varies by location)
• Life insurance (varies by location)
• Disability insurance (varies by location)
• Inclusive culture and diversity
• 8 employee-run resource groups, each with senior leadership and exec sponsorship

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees