Global Custody / Offshore fund Client Service, Assistant Vice President

State Street•Boston, MA

1d•Onsite

About The Position

The client service team provides asset owners and managers with essential financial tools for effective investment solutions, including core custody, accounting, fund administration, shareholder recordkeeping, and complete operations solutions for alternative assets like OTC derivatives, private equity, and real estate. These products empower clients to make informed investment choices and capitalize on growth opportunities. State Street is a global institutional investor partner, helping clients manage risk, address challenges, and enhance performance. The company values engaged employees, fostering an environment of empowerment, inclusive development, flexible work-life support, paid volunteer days, and vibrant employee networks.

Requirements

Experience in client management
Strong verbal and written communication skills
Some experience with presentations
Fluent in Japanese with strong English language communication skills
Leadership and management skills
Must be a team player
Knowledge of computer systems, financial operations, global custody, offshore funds and related industries
Bachelor/Graduate Degree from University
At least 5 years of experience in the financial services industry
Excellent business understanding of global custody, fund administration and offshore funds
Working knowledge of fund administration services, either offshore or domestic
Knowledge of multiple domicile (e.g., Cayman, Lux, etc) funds administration
Highly organized, highly attentive to detail, driven and able to work independently to drive change and excellent outcomes for clients
Experience working in client service or custody/fund accounting operations
Client service oriented person with excellent client service skills, ability to drive and influence discussions with clients and internal parties
Effective organizational, decision making, and analytical skills
Effective at working across large global organizations to identify those with the knowledge/answers to quickly and effectively respond to client queries and issues
Ability to travel up to 10%

Nice To Haves

Knowledge of private equity and real estate
Experience and understanding of private equity/assets and real estate

Responsibilities

Managing Japanese clients based in Japan or their affiliates located in North America, supporting and working with relationship managers, service and operations teams to deliver consistent high quality client service.
Responsible for service deliveries customized for Japan specific clients, not supported by State Street global standard operating model owned by various upstream functionalized teams in GD.
Ensuring all deliverables for responsible clients are met in both timeliness and quality.
Executing customized operations by accessing custody and accounting systems per SOP that are classified as customized/bespoke services, not covered by GD upstream teams.
Working with RM Team, Client Service Team in Japan and Luxembourg, and GD upstream teams to support a follow-the-sun operating model leveraging time-zone advantage in US.
Working with internal operations teams and relationship managers to ensure daily and BAU queries are timely and appropriately answered to maintain high client satisfaction levels.
Coordinating client travel and visits to North America locations (e.g., Boston, New York).
Supporting North America time zone needs and escalations for EMEA and APAC client service, operations and relationship management teams serving Japan clients.
Managing day-to-day client satisfaction and successful long-term relationships of assigned clients by acting as an advocate and ensuring client issues are satisfactorily resolved.
Proactively identifying client needs and addressing potential issues impacting client satisfaction.
Visiting clients on a regular basis and deepening client relationships.
Coordinating and leading periodic KPI / service review meetings and materials preparation.
Supporting relationship managers and sales teams for service and revenue opportunity development.
Always demonstrating adherence to our risk and compliance culture and demonstrating highest integrity, earning clients’ trust everyday.
Understanding client needs and suggesting improved service enhancements.
Working effectively with global operation teams to provide enhanced services to Japanese clients, creating strong relationships with operations teams in North America and globally.
Other duties as assigned.

Benefits

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to our Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
Eligibility for certain tax advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks