Global Custody / Offshore fund Client Service, Assistant Vice President

State Street•Boston, MA

11h

About The Position

The client service team you are joining gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate. Our products help our clients make better investment choices and act on growth opportunities. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Requirements

Experience in client management.
Strong verbal and written communications skills.
Must be fluent in Japanese.
Strong English language skills.
Possess leadership and management skills.
Must be a team player.
Knowledge of computer systems, financial operations and/or global custody, offshore funds and related industries.
Bachelor/ Graduate Degree from University.
Experience in the financial services industry (at least 5 years).
Excellent business understanding of global custody, fund administration and offshore funds.
Working knowledge of fund administration services, either offshore or domestic.
Knowledge of multiple domicile (e.g., Cayman, Lux, etc) funds administration.
Highly organized, highly attentive to detail, driven and able to work independently to drive change and excellent outcomes for clients.
Experience working in client service or custody/fund accounting operations.
Client service oriented person with excellent client service skills, ability to drive and influence discussions with clients and internal parties.
Effective organizational, decision making, and communication skills.
Excellent analytical and interpersonal skills, verbal and written communication skills.
Effective at working across large global organizations to identify those with the knowledge/answers to quickly and effectively respond to client queries and issues.
Ability to travel up to 10%.

Nice To Haves

Some experience with presentations.
Knowledge of private equity and real estate.
Experience and understanding of private equity/assets and real estate.

Responsibilities

Managing Japanese clients based in Japan or their affiliates located in North America supporting and working with relationship managers, service and operations teams to deliver consistent high quality client service to these important and strategic clients of the bank.
Responsible for service deliveries that are customized for Japan specific clients and not supported by State Street global standard operating model owned by various upstream functionalized teams in GD.
Ensuring all the deliverables for responsible clients are met in both timeliness and quality.
Executing customized operations by accessing custody and accounting systems per SOP that are classified as customized/bespoke services therefore not covered by GD upstream teams.
Working with RM Team, Client Service Team in Japan and Luxembourg, and GD upstream teams to support follow-the-sun operating model leveraging time-zone advantage in US.
Working with internal operations teams and relationship managers to ensure daily and BAU queries are timely and appropriately answered to maintain high client satisfaction levels.
Coordinating client travel and visits to North America locations (e.g., Boston, New York).
Supporting North America time zone needs and escalations for EMEA and APAC client service, operations and relationship management teams serving Japan clients.
The day to day management, client satisfaction and successful long-term relationships of assigned clients by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
Proactively identifying client needs and addressing potential issues impacting client satisfaction.
Visiting clients on a regular basis and deepen client relationships.
Coordinating and leading periodic KPI / service review meetings and materials preparation.
Supporting relationship managers and sales teams for service and revenue opportunity development.
Always demonstrating adherence to our risk and compliance culture and demonstrate highest integrity, earning our clients’ trust everyday.
Understanding client needs and suggesting improved service enhancements.
Working effectively with global operation teams to provide enhanced services to Japanese clients, creating strong relationships with operations teams in North America and globally.
Other duties as assigned.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages.
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities.
Access to our Employee Assistance Program.
Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans).
Eligibility for certain tax advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Vibrant employee networks.