Global CRM Systems Administrator

AT-PAC•Roswell, GA

About The Position

The Global CRM Systems Administrator will be responsible for overseeing the deployment and optimization of the CRM system across the organization. This role involves aligning stakeholders on strategy, timeline, and responsibilities for regional rollout, ensuring integration with existing systems, and managing the training and enablement of regional teams. The CRM System Administrator will play a critical role in enhancing sales processes, visibility, and customer engagement.

Requirements

5 years of experience in CRM implementation and management preferred
Strong project management skills with experience in phased rollouts
Excellent communication and stakeholder management skills
Proficiency in CRM systems and integration with other business systems
Ability to lead and manage regional project teams effectively
Communication : Demonstrates good written and verbal communication, organized thought processes, and is polite and respectful of others. Adapts presentations to the audience
Workload Management : Works under the direction and supervision of the Warehouse Supervisor, ensures timely completion of projects, makes time for unplanned assignments, and adapts to changing priorities
Ethics and Integrity : Exhibits perceived fairness, tolerance, honesty, and consistency in the application of policies and procedures. Works with integrity and upholds organizational values
Flexibility : Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities.
Teamwork : Respects all members, solicits others' opinions, supports and complies with team decisions, and shares useful information

Nice To Haves

Experience with ERP Epicor and Avontus Quantify system
Knowledge of sales processes and customer engagement strategy
Strong analytical skills and proficiency in analytics tools

Responsibilities

Strategic Planning: Develop and execute a phased regional rollout plan for the CRM system, ensuring alignment with global standards while accommodating local requirements.
Stakeholder Alignment: Align stakeholders on strategy, timeline, and responsibilities for regional rollout.
Integration Management: Oversee the integration of the CRM system with existing systems such as ERP Epicor and Avontus Quantify, ensuring seamless data migration and validation.
Training & Enablement: Implement a "Train-the-Trainer" model to ensure localized enablement and role-based training for sales teams.
Go-Live & Support: Manage the phased regional rollout, provide hypercare support, and establish a feedback loop for continuous improvement.
KPI Alignment: Align KPIs between legacy and new entities, ensuring accurate forecasting and reporting.
Reporting & Analytics: Develop and maintain monthly forecast reporting, integrating with analytics tools for detailed revenue tracking.
System Administration: Administer and maintain the CRM system, including user setup, data management, and customization to meet business needs.
Technical Support: Provide technical assistance and support to system users, manage Help Desk tickets related to the CRM software, Salesforce, and other business application software (ERP Epicor, Avontus Quantify).
Problem Resolution: Conduct research to resolve problems and integrate repeated questions into the training program.
Process Improvement: Collaborate with stakeholders to standardize, streamline, and coordinate business and system processes, and provide feedback and recommendations for software configuration improvements.
Testing & Documentation: Assist with testing current systems for new improvement features or updates, and maintain ongoing documentation, including SOPs, testing checklists, and user manuals