Global Crisis Management Execution Head

Citi • Charlotte, NC

6d

About The Position

Line manage geographical Crisis Management Execution Leads Oversee, and direct operational processes performed by senior Crisis Management Teams comprised of business and function heads Engage with CSIS's Intelligence and security functions, Enterprise Resiliency and business leaders as threats emerge Drive consistency of protocol responses and dissemination of critical decision-making information through adherence to the program Lead on response plans and training exercises to improve organizational response to events and emerging threats Drive continuous improvement for global crisis response through Post-Crisis review and reflection This role is an advanced position requiring proven experience in crisis management, including governance and policy-related aspects. Minimum of 15 years of demonstrable involvement leading crisis management, operational resilience, business continuity and or operational risk management, including 8-10+ years' managerial experience, preferably in the financial services sector Experience of managing crisis events with multi-country impact Industry recognized qualifications in crisis management would be an advantage Ability to bring compassion in leadership to crisis management Experience of best practices of in-crisis communications and experience of enterprise level Crisis Management exercising and education programs Deep understanding of the governance structures and business segments of a global financial institution is a significant advantage Have led and influenced senior executives across an organization using sound judgment, successful execution of strategies; and with an understanding of how to operate effectively across diverse businesses/resources Experience of working with virtual global teams within a matrix organization Able to manage multiple projects and deliverables as well as changing priorities concurrently Possess strong interpersonal skills and display an ability to effectively communicate with people at all levels in the organization Effective strategic planning and execution abilities Have the ability to liaise with local and international public safety and senior industry representatives Knowledge and understanding of global risk environments along with the ability to effectively apply appropriate crisis response protocols to mitigate or react to those risks, as needed Must be flexible and be able to work traditional and non-traditional work hours as so determined by an event or circumstances Demonstrated managerial experience creating inclusive work environments and developing diverse teams Bachelors degree, potentially Masters degree and managerial experience

Requirements

• Minimum of 15 years of demonstrable involvement leading crisis management, operational resilience, business continuity and or operational risk management, including 8-10+ years' managerial experience, preferably in the financial services sector
• Experience of managing crisis events with multi-country impact
• Ability to bring compassion in leadership to crisis management
• Experience of best practices of in-crisis communications and experience of enterprise level Crisis Management exercising and education programs
• Deep understanding of the governance structures and business segments of a global financial institution is a significant advantage
• Have led and influenced senior executives across an organization using sound judgment, successful execution of strategies; and with an understanding of how to operate effectively across diverse businesses/resources
• Experience of working with virtual global teams within a matrix organization
• Able to manage multiple projects and deliverables as well as changing priorities concurrently
• Possess strong interpersonal skills and display an ability to effectively communicate with people at all levels in the organization
• Effective strategic planning and execution abilities
• Have the ability to liaise with local and international public safety and senior industry representatives
• Knowledge and understanding of global risk environments along with the ability to effectively apply appropriate crisis response protocols to mitigate or react to those risks, as needed
• Must be flexible and be able to work traditional and non-traditional work hours as so determined by an event or circumstances
• Demonstrated managerial experience creating inclusive work environments and developing diverse teams
• Bachelors degree, potentially Masters degree and managerial experience

Nice To Haves

• Industry recognized qualifications in crisis management would be an advantage
• Deep understanding of the governance structures and business segments of a global financial institution is a significant advantage

Responsibilities

• Line manage geographical Crisis Management Execution Leads
• Oversee, and direct operational processes performed by senior Crisis Management Teams comprised of business and function heads
• Engage with CSIS's Intelligence and security functions, Enterprise Resiliency and business leaders as threats emerge
• Drive consistency of protocol responses and dissemination of critical decision-making information through adherence to the program
• Lead on response plans and training exercises to improve organizational response to events and emerging threats
• Drive continuous improvement for global crisis response through Post-Crisis review and reflection

What This Job Offers

• Job Type: Full-time
• Career Level: Manager