Global Content Development Specialist - Help and Support (2-year fixed term)

The Church of Jesus Christ of Latter-day Saints • Salt Lake, UT

4d • Hybrid

About The Position

The mission of this position is to help Church members fulfill their divinely appointed responsibility to discover their families through family history methods, submit their names to the temple for saving ordinances, and to help bring souls unto Christ. This position is one of many focal points for all written and audiovisual training materials for the geographical areas of the church. The incumbent will be fully accountable with supervision to ensure product reliability in instructional content, style, clarity and usability. Products of this section are used worldwide by, employees, church service missionaries and volunteers, members and the general public with diverse skills and in varying cultural environments.

Requirements

• Good communication skills, express ideas clearly and efficient in following directions
• Professional and confident with experience in instructional design, adult learning theory, technical writing skills, AI development, systems and tools.
• Knowledgeable of Family History work
• Experienced with familysearch.org
• Must be able to learn quickly, take initiative, work with peers in other departments, contribute in meetings and maintain the workforce culture

Nice To Haves

• Bi-Lingual preferred but not necessary
• Wasatch Front preferred/In Office Hybrfid

Responsibilities

• Will help develop instructional processes and procedures for systems, Family History tools, soft skills, and Outreach initiatives as well as other learning resources for FamilySearch Support teams as directed.
• Participate in management, reports and maintenance tasks with content and translation.
• Familiar with automated generated assistance.
• Ability to prioritize responsibilities and recognize when it’s appropriate to multitask or focus on one project at a time.
• Helps to ensure timely support of department of short and long-range projects by adhering to project tracking methods
• Willing to develop professional skills by accepting other opportunities for growth in technical and leadership areas.
• Other assignments and projects as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees