Global Complaint Vigilance Analyst 1

Kenvue • Summit, NJ

20d • Hybrid

About The Position

Kenvue is currently recruiting for a: Global Complaint Vigilance Analyst 1 What we do At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information , click here . Role reports to: Sr Manager Complaint Vigilance Location: North America, United States, New Jersey, Summit Work Location: Hybrid What you will do This role focuses on performing return sample receipt and evaluation in accordance with Standard Operating Procedures. This position may also provide administrative support, project support, and perform other quality tasks as appropriate. The Analyst 1 evaluates returned field samples, product quality complaints, and processes cases in accordance with Standard Operating Procedures using the Product Quality Management System (PQMS). This may include but is not limited to: Review of consumer complaints, interaction with the Consumer Call Center to resolve any discrepancies, coordination of field sample evaluation and prioritization with Complaint Analysts, communication with internal and external manufacturing sites, and maintenance support of the field sample processing area and supplies as appropriate. This role may also provide project support and perform various administrative duties such as retrieving products that have been dispositioned, providing historical records, creating spreadsheets, and maintaining performance and metrics data.

Requirements

• Bachelor’s degree or equivalent in Life Sciences, Pharmacy, or a related field.
• 0-2 years of experience in complaint vigilance, complaint analysis, pharmacovigilance, data evaluation, or related quality assurance functions.
• Proficiency with Microsoft Office applications, including advanced Excel functions such as VLOOKUP, HLOOKUP, macros, and pivot tables.
• Strong analytical skills with the ability to interpret syndicated data and generate actionable insights.
• Effective communication skills to liaise across multiple departments and respond to customer inquiries.
• Detail-oriented with the ability to document investigations and corrective actions accurately.

Nice To Haves

• Proficiency in data analysis tools (e.g., Excel, SQL) and eagerness to learn advanced analytics platforms.
• Excellent communication skills to effectively collaborate with global teams and present findings clearly.
• Demonstrated ability to adapt quickly in a dynamic regulatory environment and embrace innovative technologies.
• Strong ethical standards and commitment to maintaining data integrity and patient safety.
• Ability to identify subtle patterns and anomalies in complex datasets.

Responsibilities

• performing return sample receipt and evaluation in accordance with Standard Operating Procedures
• evaluates returned field samples, product quality complaints, and processes cases in accordance with Standard Operating Procedures using the Product Quality Management System (PQMS)
• Review of consumer complaints
• interaction with the Consumer Call Center to resolve any discrepancies
• coordination of field sample evaluation and prioritization with Complaint Analysts
• communication with internal and external manufacturing sites
• maintenance support of the field sample processing area and supplies as appropriate
• retrieving products that have been dispositioned
• providing historical records
• creating spreadsheets
• maintaining performance and metrics data

Benefits

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level