Global Clinical Operations Manager

GE Aerospace • Boston, MA

4d • $158,000 - $210,000 • Remote

About The Position

The Global Clinical Operations Manager provides international clinical leadership and operational oversight for occupational health services across multiple aerospace facilities. This role is accountable for clinical operations, regulatory and medical compliance, program implementation, and contract performance across all clinics and non-clinic (NOSM) sites in the region. The Global Clinical Operations Manager partners with the Medical Director, EHS, HR, and Site Leadership to execute the global strategic plan, standardize occupational health programs, and ensure high-quality, compliant services that optimize employee experience, health outcomes, and business performance.

Requirements

• Bachelor’s Degree from an accredited college or university: BSN Preferred.
• RN with current, unrestricted licensure.
• Minimum of 5 years of managerial or team lead experience in occupational/industrial health or non-hospital health settings; experience in large, matrixed organizations and multi-site or international roles.

Nice To Haves

• COHN strong preference; Master’s degree in Health Services, Public Health, or Health Administration desirable.
• Experience with TQM/Six Sigma/Lean strongly preferred.
• 8+ years of managerial or team lead experience in occupational/industrial health or non-hospital health settings; experience in large, matrixed organizations and multi-site or international roles.
• Technical: Experience with EMR/occupational health information systems, data tracking, analysis and trending, and reporting to program leads and operational staff. Skilled with Excel and PowerPoint.
• Regulatory: Training or experience in OSHA and other country-specific regulations, emergency medicine, ADA, DOT, HazCom, HSE or equivalent, data privacy, and disability management.
• Competencies: Based on the existing GCL and Regional/International Clinic Lead competencies:
• Communication & Influence: Excellent oral and written communication; strong interpersonal and negotiation skills; able to communicate with medical professionals, health authorities, and internal stakeholders at all levels.
• Regulatory & Program Expertise: Expertise in regulatory compliance and implementation of large-scale programs; experience with program start-up, implementation, and execution in corporate environments.
• Leadership & Collaboration: Ability to prioritize and direct resources appropriately; manage and train cross-functional, multi-site teams; represent GE’s vision and customer focus with multiple internal customers.
• Analytical & Metric-Driven: Proactive, metric-driven, with strong data analysis capabilities; comfortable using metrics to drive decisions and report performance.
• Professionalism & Integrity: Focused on employee confidentiality and its application to regulatory compliance, disability, EHS, and HR; strong professional presence, goal-directed, and self-starting; highly adaptive to change and complexity.

Responsibilities

• Lead and oversee clinical operations and compliance of occupational health services for all sites (clinics and NOSM sites).
• Implement and enforce global and regional medical compliance programs, aligning with GE Aerospace expectations, OSHA and other country-specific regulations, ADA, DOT, HazCom, local health departments, data privacy and other health guidelines.
• Interpret and apply government rules and regulations globally/regionally that affect employees and clinic operations.
• Support and help execute the Health Services Strategic Plan developed with department leadership focusing on employee experience, quality outcomes, and safe, efficient service delivery.
• Implement and execute compliance programs at all sites (clinic and NOSM) in line with global standards and local regulations.
• Administer, implement, and review all medical surveillance (MSE) programs, AED programs, and corporate medical scorecard metrics across the region.
• Standardize medical compliance, medical surveillance protocols, clinic processes, and standard metrics across all sites.
• Conduct clinic audits and NOSM compliance reviews to assess performance against program requirements and regulatory expectations.
• Act as Superuser for the Electronic Health Record and other health IT applications (e.g., AED tracker, training trackers, safety/health frameworks).
• Provide training and support to EHS teams and clinicians on health IT tools and documentation standards.
• Analyze and trend contract metrics, surveillance data, and clinical indicators, and report outcomes to the Global Clinical Lead, Medical Director, and business leaders.
• Partner with Corporate, EHS, HR, Quality, and Site Leadership to ensure business compliance and execution of health services strategies and initiatives.
• Serve as a clinical/medical liaison for sites, collaborating with the Global Clinical Lead and other value streams on policy, regulation, and compliance topics.
• Partner with Crisis Management teams, acting as a consultant for Health Services during emergencies and business continuity events.
• Support acquisition/merger integration as a Health Services consultant, particularly regarding clinic operations, compliance, and employee health programs.
• Provide oversight for regional/international clinic service contracts and global health/wellness contracts as delegated (e.g., ISOS, AED program), ensuring service quality and alignment with strategy.
• Analyze contract performance metrics and drive corrective actions where needed.
• Support management of budgets and schedules for health services initiatives in accordance with organizational goals.
• Support the Executive Global Health Services Lead in coordinating Regional/International Clinic Leads or site-level clinicians, ensuring consistent execution of global standards.
• Provide onboarding for clinic and No on Site Medical (NOSM) sites regarding medical compliance programs, health services processes, medical surveillance exams, EMR use, etc.
• Manage and train cross-functional teams (EHS, HR, site leaders) on health services programs, regulatory compliance, and metrics.

Benefits

• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level