Global C&A & Tech Service Leader

IFFMadison, WI
4dOnsite

About The Position

Are you passionate about innovation that transforms everyday products into extraordinary experiences? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. The role is based out of our Madison, Wisconsin location. Be part of a creative, agile team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Requirements

  • Advanced degree (MS or PhD) in Microbiology, Food Science, Biotechnology, or related field.
  • 10+ years in Application, Product Development, or Technical Services within probiotics or functional ingredients.
  • Proven global leadership experience managing cross-functional, multicultural teams.
  • Strong track record in B2B; B2C experience is a plus.
  • Deep knowledge of formulation technologies and delivery formats for probiotics.
  • Solid understanding of probiotics, including benefits, cell physiology, and genomic traits.
  • Experience in project management, budgeting, and resource allocation.
  • Excellent interpersonal, presentation, and negotiation skills.

Nice To Haves

  • Experience with other health actives (botanicals, vitamins/minerals, enzymes).
  • Skilled in communicating science to both technical and non-technical audiences.
  • Familiarity with global regulatory landscapes and emerging trends in probiotics.

Responsibilities

  • Lead global Application and Technical Service activities for Health B2B solutions.
  • Drive development and optimization of probiotic formulations and delivery formats (capsules, sachets, functional foods).
  • Oversee application lab operations from benchtop to pilot-scale production, including analytical testing and stability programs.
  • Collaborate with manufacturing plants to ensure scalability and quality of finished formats.
  • Provide technical support and training to customers, troubleshooting and guiding application feasibility.
  • Partner with commercial teams to support product launches, customer engagement, and trade show concepts.
  • Align global teams to share knowledge and accelerate new format development.
  • Ensure compliance with regulatory requirements (EFSA, FDA) for probiotic applications.

Benefits

  • Opportunity to lead global innovation in health-focused solutions.
  • Collaborative, multicultural work environment.
  • Competitive compensation and benefits package.
  • Professional development and career growth opportunities.
  • Work on cutting-edge technologies impacting global health.
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