Global AI Specialist

Zoom

3d • Remote

About The Position

Zoom is growing its global Contact Center Solution Engineering team and hiring a Global AI Specialist skilled in Customer Experience, Artificial Intelligence, and Virtual Agents. This role emphasizes leveraging advanced AI solutions to foster innovation and worldwide expansion. The position is suited for professionals focused on developing AI systems capable of reasoning, decision-making, and executing actions to deliver impactful, scalable results. Responsibilities include designing, deploying, and enhancing technical solutions that address intricate business challenges while boosting operational efficiency through intelligent automation. About the Team Reporting to the Head of Contact Center Solution Engineering, this role sits at the intersection of AI innovation, customer success, and solution engineering. You will collaborate closely with Product, Sales, Architects, and Customer Success Engineering teams to demonstrate how Zoom’s AI solutions enhance customer experiences, drive automation, and deliver measurable business value. This is a strategic opportunity to influence Zoom’s CX AI ecosystem and help customers achieve operational excellence through intelligent, agentic AI engagement.

Requirements

• 4+ years of experience in AI/ML architectures, CX Solutions Engineering, AI consulting, or similar technical pre-sales roles.
• Demonstrate technical expertise with deep knowledge in CX platforms, AI/ML (Agent Assist, Bots, Analytics), cloud services, and prompt engineering.
• Direct presentation skills with the ability to deliver engaging workshops and sessions to both technical and non-technical audiences.
• Exhibit success influencing cross-functional stakeholders and leading without direct authority.

Responsibilities

• Supporting CX AI architecture conversations and contributing to technical blueprints that enable agentic AI, virtual assistants, and agentic workflows.
• Driving best practices for customer journey personalization by analyzing customer behavior to deliver hyper-personalized experiences.
• Partnering with Product, Architects, CSEs, and Sales teams to align AI technologies with customer experience strategies.
• Presenting and demonstrating Zoom’s AI solutions to highlight their power in the CX space and their ability to create better experiences.
• Collaborating with AI teams to support, deliver, and scale workshops, proofs of concept (POCs), and paid pilots aimed at accelerating revenue delivery.
• Serving as a trusted advisor on Zoom’s Contact Center AI Solutions Building scalable models for AI-driven acceleration and adoption in partnership with Product, Professional Services, and Partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed