Global Accounts Support Specialist
About The Position
Global Accounts Support Specialist The Janel Group Global Accounts Support Specialist provides day-to-day operational and customer support for global accounts. This role is responsible for monitoring high-volume communications, organizing and processing shipment documentation, maintaining accurate digital records, and supporting compliance-related filings. Working closely with internal stakeholders and clients, the Global Accounts Support Specialist helps ensure timely, detail-oriented execution of daily tasks while identifying opportunities to streamline and improve processes.
Requirements
- High school diploma or equivalent required; some college or logistics-related coursework, preferred.
- 1–3 years of experience in logistics, trucking, dispatch, or a related field, required.
- Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.), required.
- Strong organizational skills and attention to detail, required.
- Ability to multitask in a fast-paced environment, required.
- Comfortable communicating with customers, drivers, and internal teams, required.
- Outgoing and customer-focused demeanor, required.
- Strong written and verbal communication skills, required.
Nice To Haves
- Power BI experience, preferred.
Responsibilities
- Serve as a key point of contact for both external customers and internal stakeholders, managing a high volume of phone and email communications.
- Coordinate and manage shipping orders and transportation quotes in alignment with customer requirements and company standards.
- Collaborate with drivers and brokerage partners to develop pricing, routing, and shipment solutions.
- Accurately enter orders into the order management system and oversee dispatch execution.
- Prepare, distribute, and maintain all required shipping and dispatch documentation.
- Monitor shipments from initiation through final delivery to ensure on-time and accurate completion.
- Provide Proof of Delivery (POD) and finalize shipment close-out in a timely manner.
- Maintain and analyze inventory reports to support operational accuracy.
- Partner closely with warehouse, brokerage, customer service, and operations teams to ensure seamless execution.
- Act as a liaison between global accounts and Janel support teams to support service excellence.
- Maintain consistent communication with drivers to support shipment coordination and issue resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
