Global Account Specialist (REMOTE)

Legrand North America

8d • $70,000 - $80,000 • Remote

About The Position

Legrand has an exciting opportunity for a Global Account Specialist to join the Data Center Power and Control Raritan & Server Technology Team on a Remote basis. The Global Account Specialist will assist with the management and development of DPC’s largest accounts as agreed upon by the VP of Global Accounts. This position will be partner with the Global Account Managers in achieving sales, profitability, and growth objectives and manage day-to-day account activity. Due to the unique requirements of selling to hyperscale global accounts, the Global Account Specialist will be expected to help drive activities across the company in support of revenue growth. The Global Account Specialist represents the entire range of Datacenter Power and Control products and services, ensuring alignment with customer needs, long-term account strategy, and organizational objectives.

Requirements

• Bachelor's degree from a four-year College or University with an emphasis in Business, or related field, preferred; or equivalent combination of education and experience.
• A minimum of 5 years experiencing providing advanced support sales or inside sales experience in information technology industry, data center industry experience preferred.
• Project management skills including planning, organizing, and coordinating tasks.
• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com preferred.
• Experience using an ERP System required; SAP preferred.
• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including Finance, Engineering, Marketing, and Sales.
• Strong organizational and planning skills and the ability to work independently.
• Strong organizational and time management skills, close attention to detail and the ability to effectively handle multiple priorities.
• Excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information.
• Must be highly collaborative and able to work in a team based environment. Promotes an environment that encourages cohesiveness and fosters trust and open communication with team, peers and all business partners.
• Must have solid business acumen and understanding of a variety of functional areas within the business.
• Strong organizational and planning skills and the ability to work independently.
• Ability to travel up to 15 percent (mostly domestic with some potential international travel).

Responsibilities

• Manage global key accounts for the company and build relationships with key personnel.
• Ensure internal company functions give the highest level of customer service to global hyperscale accounts.
• Monitor incoming orders and ensure these are fulfilled effectively.
• Hold regular monthly meetings with internal and external stakeholders in regard to global hyperscale accounts.
• Investigate and resolve queries and issues raised by national accounts by acting as a liaison between operations, product management, and leadership to remove roadblocks and accelerate opportunities.
• Manage accounts by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Create account business plans to include quarterly business reports, marketing plans, suggestions, sales objectives and forecasting.
• Provide regular updates to senior management on the status and performance of customer accounts within the vertical.
• Forecast sales, collaborate with internal teams to ensure product availability.
• Maintain accurate customer records and sales transactions in Salesforce CRM.
• Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates and inventory availability; expedite orders, follow through on quotes, and complete sales orders.
• Assist the Global Account Managers with high-level decision-making to facilitate direct sales to large customers and/or resellers.
• Key account and large opportunity analysis, reporting on; revenue tracking and trending, product usage, on time delivery and product performance.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Involved in actively calling inventory and product forecasting needs on large projects for key accounts during the sales and operations meeting when needed.
• Serve as a trainer and mentor to Inside Sales Representatives and Sales Support.
• Achieve or exceed assigned sales quotas and goals.
• Complete required training and development objectives within the assigned time frame, stay up to date with new features and product launches.
• Ability to travel up to 15 percent (mostly domestic with some potential international travel).
• Perform other duties as assigned.

Benefits

• LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees