Global Account Director - Install Base
About The Position
The Install Base Global Account Director is responsible for managing, retaining, and expanding relationships with QAD Redzone’s existing customer accounts. This role focuses on ensuring customer satisfaction, driving adoption of Redzone modules, and uncovering new revenue opportunities through expansions, upsells, and renewals. This role will act as a trusted advisor, partnering closely with Customer Success, Implementation & Coaching, Development/Engineering and executive stakeholders to maximize the value customers receive from their Redzone investment. This position is Full Time, Exempt, Remote and required to travel up to 60% of the time, as required per seasonal business needs.
Requirements
- Degree in Engineering, Sales, Operations or Business Management-preferred but not required.
- 3-5 years’ experience in outside sales, preferably in the food, beverage, consumer packing goods (CPG) sector.
- Possess Subject Matter Expert (SME) knowledge of QAD Redzone’s products/services and be passionate about selling.
- Ability to negotiate successfully and have the necessary marketing skills. Fast learner and quick thinker.
- Ability to focus on both results and clients’ needs
- Self-motivated, and goal-oriented with a desire to deliver results and meet sales quotas.
- Ability to prepare presentations, communicate ideas and concepts clearly, confidently and persuasively.
- Ability to meet with prospects and clients, fostering trust and engaging with them to identify business needs.
- Ability to engage confidently with C level Executives and other decision makers.
- Advanced knowledge of MS Office (Word, Excel, Powerpoint) and applicable CRM (Salesforce).
- Sound judgement and excellent assessment skills.
- Strong written and verbal communication skills.
- Able to successfully manage multiple deadlines and tasks.
- Knowledge and ability to learn computer based, software required to perform successfully in this position.
- Ability to manage projects and time under stress and deadlines.
- Excellent interpersonal and organizational skills.
- Ability to work, adapt and grow in a high paced, competitive, rapid growth environment.
Responsibilities
- Serve as the primary relationship manager for an assigned portfolio of Redzone customers.
- Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction.
- Monitor customer health and adoption metrics, taking action to mitigate churn risk.
- Identify opportunities to expand Redzone usage across additional sites, plants, or modules.
- Collaborate with Customer Success, Sales Engineering, and Professional Services to design value-driven expansion proposals.
- Consistently achieve or exceed expansion and upsell targets.
- Build trusted advisor relationships with key stakeholders, from site directors to executives.
- Partner with customers to align Redzone solutions with their business objectives and continuous improvement initiatives.
- Act as the voice of the customer internally, influencing product, services, and support improvements.
- Work closely with Customer Success to ensure smooth onboarding, adoption, and training outcomes.
- Partner with Marketing to capture success stories, references, and case studies from install base customers.
- Align with Sales leadership to forecast expansion pipeline and revenue.
Benefits
- U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
