Glass Fleet Manager

E.W. Wylie • Fargo, ND

8d • Onsite

About The Position

In this crucial operations position, you'll serve as a champion for our drivers. You'll play a critical role in the successful dispatch and management of drivers. Your support will facilitate smooth, timely deliveries, and strong customer satisfaction. In this role, you'll lead drivers and collaborate with internal teams to ensure that drivers have every opportunity to be successful. You'll communicate dispatch plans as well as coach and support drivers every step of the way. Those who enjoy playing the role of a coach, and pushing their team to success will excel within this support role.

Requirements

• Effective Communication // Demonstrable experience in a position where your ability to effectively communicate with a diverse range of individuals across various mediums was critical to your success.
• Internal Collaboration // Proven experience in a position where you were responsible for internal collaboration across various departments, with many stakeholders.
• Time Management // Effective time management skills with the ability to manage your time in an environment with frequently shifting deadlines.
• Organization // Highly effective organizational skills, having the ability to prioritize competing responsibilities in time-sensitive situations.
• Problem-Solving // Demonstrated experience in a position where you were required to understand, process, think, and act quickly in situations where you may not have every detail.
• High School Diploma or equivalent, and at least one (1) year of experience in a position where your ability to succeed was contingent upon your ability to communicate professionally

Nice To Haves

• Associate’s degree in business administration, business management, or a related field, and at least one (1) year of experience in dispatch, driver manager, or related position in the transportation industry.
• Management Experience // Previous experience managing employees and large teams is a plus.

Responsibilities

• Driver Management // Lead, coach, and act as a servant leader to your assigned drivers, ensuring they have all the necessary information and opportunities to be successful.
• Dispatch and Communication // Communicate the dispatch plan to drivers and monitor performance regarding pickup and delivery timelines.
• Support Driver Success // Collaborate with drivers to ensure they have the tools at their disposal to be successful and develop as professional drivers.
• Internal Collaboration // Ensure effective communication with internal departments to ensure that all stakeholders are updated and working with current information.
• Monitor Performance // Understand, analyze, and review driver performance to identify opportunities for improvement and coach drivers through difficulties to success.
• Data Review // Review critical KPIs like driver miles, pay, home time, and upcoming schedules.

Benefits

• Comprehensive Coverage // Medical, dental, and vision plans, along with an Employee Assistance Program that includes counseling and virtual therapy.
• Retirement and Savings // 401(k) with up to 4% company match, plus Health Savings Account and Flexible Spending Account options.
• Life and Disability Insurance // $50,000 in basic Life and AD&D coverage at no cost, plus options for supplemental life and income protection.
• Vacation and Sick Time // Enjoy a competitive and progressive vacation policy, starting with two weeks annually, accrued from your first day. Additionally, receive 48 hours of paid sick leave.
• Paid Birthing Parent Leave // We offer up to eight (8) weeks of partially paid leave for eligible birthing parents to support recovery and bonding.
• On-Site Gym // Access to a gym with dumbbells, cable machine, yoga mats, and cardio equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED