GL Claims Team Lead

Gallagher•Downers Grove, IL

16h•Hybrid

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Role specifics: - Jurisdictions: Open to any - Licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe) - Location: This role is HYBRID at least 2 times a week in our Carrollton TX, Downers Grove IL, or St Peters MO office How you'll make an impact Supervises a small number of adjusters (2-3) and may carry an individual case load of based on individual branch needs. With supervision, participates in adjuster hiring and training. Actively manages assigned adjusters workloads and performance. Participates in compliance and best practice reporting. Communicates with clients, carriers and brokers in a professional, positive and proactive manner. Demonstrates significant claims handling skills on assigned files incorporating the Claims Adjuster Lead Job Description for claim handling. About You Potential candidates should have the following: Claims Background: General Liability Jurisdictional Experience: Open to any Active Adjusters' licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe)

Requirements

High School Diploma.
Minimum of 10 years related claims experience.
Appropriate licensing and/or certification in all states in which claims are being handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's Degree.

Responsibilities

Supervises a small number of adjusters (2-3) and may carry an individual case load of based on individual branch needs.
With supervision, participates in adjuster hiring and training.
Actively manages assigned adjusters workloads and performance.
Participates in compliance and best practice reporting.
Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
Demonstrates significant claims handling skills on assigned files incorporating the Claims Adjuster Lead Job Description for claim handling.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program