Giving Programs Coordinator

Spiral Financial

1d•$25 - $28•Remote

About The Position

Headquartered in New York City, Spiral is the award-winning fintech platform that enables banks and credit unions to grow deposits and retention through banking experiences people love. With Spiral, financial institutions can empower their account holders to build savings, achieve financial freedom, and support their communities through any online bank account, debit card, or credit card. Spiral has helped families and local communities nationwide save millions. Recognized as a Top 50 Fintech company, Spiral makes it simple for financial institutions to drive local impact and empower millions of people to build better lives. As we forge ahead, we are seeking a detail-oriented and organized Giving Programs Coordinator to support our nonprofit partnerships and donation operations. This role is perfect for someone with 1-2 years of marketing or customer support experience who is passionate about the nonprofit sector and wants to play a key role in supporting the nonprofit experience with Spiral and our Bank and Credit Union clients. You'll work closely with our VP of Giving & Nonprofit Partnerships to ensure our nonprofit partners have compelling profiles, receive timely communications, and that donation operations run smoothly.

Requirements

1-2 years of experience in marketing, communications, customer support, or related field
Strong organizational skills with exceptional attention to detail
Excellent written communication skills and ability to create clear, engaging content
Comfortable working with spreadsheets and data tracking
Self-motivated and able to work independently in a remote environment
Genuine interest in the nonprofit sector and charitable giving

Nice To Haves

Background in content creation or copywriting
Experience with CRM or database management
Knowledge of the fintech or financial services industry
Reliable internet connection and professional home workspace
Experience working with or volunteering for nonprofit organizations

Responsibilities

Create and update engaging nonprofit profile content for our platform
Research and write compelling organizational descriptions that resonate with donors
Maintain SLAs with nonprofits and keep up with nonprofit onboarding
Ensure profile information is accurate, up-to-date, and optimized for conversion
Collaborate with nonprofit partners to gather mission statements, impact data, and imagery
Input and maintain accurate records in Spiral’s internal nonprofit database
Conduct monthly nonprofit outreach to maintain strong partner relationships
Manage donation data reporting for internal needs
Track and follow up on outstanding donation checks to ensure timely processing
Respond to nonprofit partner inquiries about donation processing
Develop and execute communication campaigns encouraging nonprofits to adopt ACH for faster, more efficient donation processing
Create email templates, talking points, and educational materials about ACH benefits
Track campaign performance and follow up with nonprofit partners
Support broader nonprofit engagement initiatives

Benefits

Meaningful impact: Your work directly supports thousands of nonprofits and helps donors connect with causes they care about
Flexible schedule: Part-time remote position with flexibility to structure your 20 hours per week
Learning opportunity: Gain experience at the intersection of fintech, banking, and nonprofit sectors

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