GIS Supervisor (Operations)

Orlando Utilities Commission (OUC)•Orlando, FL

3d•$85,717 - $107,148•Hybrid

About The Position

OUC - The Reliable One, is presently seeking a GIS Supervisor (Operations) to join the Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are looking for a strategic and operationally strong GIS leader to oversee day-to-day GIS Operations within GIS Technical Services. This role provides leadership, direction, and oversight across the full GIS lifecycle, including the as-built process, data integrity, mapping services, analysis, reporting, and team performance. In this role, you will supervise and develop a high-performing GIS team, ensure data accuracy and compliance with operational standards, refine workflows for efficiency and quality, and serve as the subject matter expert for the ArcGIS/ArcFM platform. You will partner closely with leadership and technical stakeholders to align GIS operations with organizational priorities, support capital planning and regulatory reporting, and foster a safety-first, employee-centric culture. We are looking for a collaborative supervisor who combines technical expertise with accountability, strong business insight, and a commitment to continuous improvement. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

Requirements

Bachelor’s degree in Computer Science, Geographic Information Systems, Geography, or a related field (or equivalent combination of education and directly related experience).
5+ years of hands-on experience with the Esri ArcGIS/ArcFM platform, including at least three (3) years within the electric and/or water utility industry.
3+ years of experience in GIS technical support, analysis, or operations.
At least 1 year of formal supervisory experience; in lieu of formal supervisory experience, experience managing project teams, budgets, coaching and mentoring team members, or leadership training may be substitutable
Strong knowledge of GIS operations, as-built workflows, and data quality standards.
Experience leveraging KPIs/SLAs and performance metrics to drive continuous improvement.
Proven leadership skills in developing talent, driving engagement, and ensuring accountability.
Ability to manage competing priorities while collaborating effectively across technical and business teams.
Working knowledge of all, but not limited to the following: Esri and Schneider GIS components Weekly Summary of work (SOW), monitoring service level agreements (SLAs) and key performance metrics (KPIs) Reviewing budget reports Requests for proposals, contracts Analysis of utility operations and infrastructure practices Researching and piloting new technologies Project management methodologies Data metrics and reporting Hardware/Software applications to include: Esri GIS platform, ArcGIS/ArcFM platform, MS Office (Outlook, Excel, Word, and PowerPoint), MS Visio, Trimble GPS hardware & software
Familiarity with all, but not limited to the following: Esri Utility Network Electric and water design and as-built drawings Software applications to include Oracle Customer Care & Billing (CC&B), SQL, AutoCAD
Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws
Leadership, project management, problem-solving, and decision-making skills.
Excellent verbal and written communication skills.
Must possess extensive knowledge of the theory, principles, and usage of GIS
Ability to: Consult internal and external contacts on matters requiring cooperation, explanation and persuasion, or work requiring enforcement of laws, ordinances, policies, and procedures. Supervise, coach, develop, evaluate assigned staff and conduct interviews. Navigate change, managing shifting priorities, and adjusting strategies to meet evolving business needs. Manage multiple tasks and projects efficiently while meeting deadlines and organizational goals. Ability to make informed decisions based on data, team input, and business objectives. Work with leadership to align technical efforts with strategic goals. Apply analytical thinking and problem-solving skills to resolve complex issues. Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages. Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Nice To Haves

Experience with Schneider Electric ArcFM GIS (preferred).
GIS Professional (GISP) certification (preferred)

Responsibilities

Manage daily operations of assigned staff, ensuring compliance with standard operating procedures and documentation standards.
Provide supervision and training, including planning, assigning, tracking, and reviewing work; balancing workloads; and overseeing scheduling and timekeeping.
Collaborate with leadership to recommend strategies for staff development, growth, hiring, retention, and disciplinary actions.
Foster engagement and inclusion by establishing team-building activities, collaborative projects, and initiatives that promote a positive work culture.
Provide subject matter expertise for the ArcGIS/ArcFM platform and the GIS as-built process workflow and standards.
Oversee the import/export data, map production-creation, and report creation processes.
Develop and implement departmental policies and procedures aligned to GIS Operational Standards and OUC’s policies.
Develop and monitor standards to ensure data quality.
Refine GIS as-built workflow process as needed for maximum efficiency and high data quality.
Lead regular meetings with GIS Manager and staff
Partner with Manager in the instruction, motivation and training of employees to promote teamwork, high work standards, and safe work practices.
Embrace an employee centric safety-first work culture, through the continuous improvement of processes.
Work closely with the GIS Technology Lead, to establish technological needs for the commission.
Enforce work standards and expectations defined by GIS Manager and that align with OUC policies and culture.
May assume partial responsibilities of the GIS Manager during absences or as directed.
Evaluate employee performance; provide coaching, feedback, and developmental support for employees, help in the planning and alignment of strategic goals and objectives.
Assist management in selection and promotion processes by reviewing applicants, interviewing candidates, and recommending individuals for open positions.
Cultivate and maintain relationships with customers to understand needs and provide superior customer service.
Review work of GIS staff for completion, accuracy, and compliance; perform quality control checks.
Provide updates of actions, accomplishments and project statuses to management.
Develop and document standards for mapping; ensure adherence through continual training and verification.
Develop and maintain reports of OUC infrastructure data from GIS to assist in capital planning, regulatory compliance, work planning, and data quality control.
Perform other duties as assigned.

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Hybrid work schedule