GIS Specialist/Scheduling Analyst

Mid-South Transportation Management, Inc. • Memphis, TN

76d

About The Position

The purpose of this position is to perform intermediate and advanced scheduling tasks and to provide administrative support to the Manager of Scheduling. This is accomplished by inputting weekly changes, changing bus assignments, monitoring bus service ridership, updating route instructions, coordinating bus service for special events. Overseeing bus stop sign and shelter locations, agency mapping, and GIS data.

Requirements

• Bachelor's degree required; Masters preferred.
• An equivalent combination of post-high school education with a minimum of five (5) years of progressively responsible relevant experience will be considered in lieu of a degree.
• GIS experience or ability to learn route scheduling software such as Trapeze or other similar scheduling software.
• Advanced map reading, advanced word processing, spreadsheet, presentation and database software experience.
• Ability to meet short turnaround times to complete schedule changes.
• Ability to research complex problems and provide accurate solutions.
• Ability to communicate clearly and effectively in English, both orally and in writing.
• Knowledge and understanding of business and management principles.
• Knowledgeable about federal and state laws and restrictions.
• Ability to read, understand and properly interpret collective bargaining agreements.
• Familiarity with the Agency’s bus, trolley, and paratransit systems specifically for Memphis area streets.
• Strong interpersonal skills and ability to work with all levels of management.
• Self-starter, self-motivated with a can-do attitude and able to work independently as required.
• Ability to provide world class customer service to both internal and external customers.
• Ability to maintain confidentiality without exception.
• Proficiency with Microsoft Office products.
• Willingness to comply with MATA’s Drug and Alcohol Policy.
• Regular and consistent attendance is required.
• Must always comply with safety protocols.
• Must have and maintain a valid U.S driver's license.

Responsibilities

• Use ArcGIS and Remix to create maps of bus stops and bus amenities, current bus network, service proposals, demographics, and spatial analyses.
• Track storage of GIS shapefiles of MATA bus stops and routes, MATA service area census block groups and tracts, and other resources needed to map service proposals.
• Coordinate bus stop and bus shelter placement based on the current Memphis Bus Stop Design & Accessibility Guidelines.
• Create site designs of bus shelter installations to be approved by the City of Memphis Engineering Department.
• Approve invoices related to construction of bus stop amenities including sidewalk paving.
• Coordinate with the Operations department, determine special schedules, and provide transit information as requested.
• Maintain database of bus stop shelters and bus stop amenities.
• Perform data collection, review, and analysis by conducting route service demographic ridership and schedule adherence studies.
• Monitor ridership on routes by analyzing peak periods and determining if buses have adequate passenger capacity.
• Report monthly ridership data to Executive Data and Analytics Coordinator.
• Field investigation of complaints of buses being tardy or overloaded and route geometry.
• Create stop patterns in stop announcement software and capture geographical coordinates correlating with present and future bus stops.
• Maintain head signs for the bus, trolley, and paratransit fleet.
• Provide administrative support by preparing reports and correspondence, maintaining reports regarding shifts in ridership trends, schedule adherence, service costs, and other related statistical data.
• Assist in the creation and modification of new or existing routes based on changes to public demand or changes to the street network.
• Assist with the development and maintenance of bus, train and community bus service schedules for new routes and modification or deletion of existing routes.
• Prepare operating schedules for vehicles by defining trips, connections and intermediate stop points, and departure and arrival times.
• Assist with the creation of vehicle blocks in conformance with vehicle quotas to optimize the efficiency of the vehicle assignments.
• Assist with the development of work schedules in compliance with run type quotas and contractual requirements for individual Bus Operators.
• Assist with the preparation of alternative schedules for special events, emergency, and detour route service.
• Assist with communication and the distribution of information by creating and copying bid information.
• Coordinate with the Communications and Marketing Team prior to each service change.
• Use Adobe InDesign and Illustrator to adjust or update route maps and timetables for the PDF schedules to be posted on MATA’s website.
• Perform database management with complex mathematical functions, statistics, and statistical analysis.

Benefits

• Comprehensive health insurance.
• Retirement plan options.
• Paid time off and holidays.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree