GIS Manager

American Water•Hopewell, VA

1d•Hybrid

About The Position

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

Requirements

Proficient to advanced level understanding of water and wastewater network structures and can apply that knowledge to creating and maintaining American Water GIS data.
Knowledge of how GIS integrates with other utility-based software.
Knowledge of systems such as computerized maintenance management systems (CMMS), customer service systems, financial systems, and project management systems.
Proficient to advanced level understanding of GIS methodologies, ESRI software, GNSS, and web and database applications.
Ability to handle multiple projects and deadlines.
Strong coaching, mentoring, and developing skills.
Ability to structure and conduct fact-finding interviews at various levels within the organization.
Ability to identify and resolve complex issues.
Effective verbal and written communication skills.
Strong interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting, etc.).
Excellent analytical, technical, and problem-solving skills.
Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
Excellent written and verbal communication skills (e.g. fluency, report writing, developing materials and presentations).
Associate’s degree or equivalent work related experience.
10+ years of related work experience of which a minimum of 5 years with GIS/GNSS.

Nice To Haves

Bachelor’s degree preferred.
Proven experience managing large GIS initiatives.
Utility experience preferred.

Responsibilities

Monitor and manage GIS budgets and schedules of projects.
Lead, mentor, and assist GIS technical staff with defined State primary GIS responsibilities.
Adhere to company-wide GIS initiatives, strategies, and best practices.
Monitor and respond to metrics, driving high performance.
Participate in and work with other American Water committees and initiatives aimed at developing, deploying, and maintaining standard operating procedures and GIS/QAQC/GNSS best practices.
Develop and provide reports and presentations to senior management and initiate other communications, as required.
Interact with other groups within the business such as field operations and engineering/construction to ensure we are providing complete, accurate, and current American Water core network GIS data.
Continue to develop leadership skills and expertise in GIS.
Participate in workshops, training, or vendor presentations introducing new/evolving GIS and GNSS technology.
Proactively provide feedback to regional GIS lead, as well as providing and soliciting input and feedback from peers and key stakeholders.
Ensure staff using GIS has training and technical support, as needed.
Performs other related duties as assigned.