Gifts Processing and Donor Database Manager

Friends of the Children•Portland, OR

7h•Hybrid

About The Position

Friends of the Children is looking for an extraordinary professional to join our national team. Are you an organized, detail and deadline oriented individual that is ready to serve as the expert of the Salesforce donor/grant management database? Is working for an organization that inspires you a critical aspect of your job search? We may have the perfect career for you. Our mission is to impact generational change by empowering youth who are facing the greatest obstacles through relationships with paid professional mentors for 12+ years no matter what. Our work is powered by our belief in our values. We put children first; build relationships on love; commit to empowerment; pursue goals relentlessly; and unlock all potential. The Gifts Processing & Donor Database Manager reports to the Chief Officer of Development & Sustainability. This role also supports and cultivates “culture of philanthropy” at Friends of the Children in which everyone participates in resource mobilization and outreach efforts. Are you this amazing leader? Here's what we have to offer you: Opportunity to help grow and support an organization that empowers youth to set and achieve their goals. A team of talented employees who are passionate about working together to create an extraordinary and impactful organization. Respect for work-life harmony. Allowing for and encouraging personal well-being and balance is a priority for Friends of the Children. Compensation commensurate with experience: $67k-$77k Curious to learn more? The job description is below: The following statements are intended to describe the general nature and level of work to be performed by individuals assigned to this position. They are not intended as a comprehensive list of all responsibilities, duties, and skills required of personnel so classified. Basic Function/Position Overview: The Gifts Processing & Donor Database Manager is central to the Development and Expansion Departments and ensures that we provide excellent service to donors and optimally use the Salesforce system to drive strategy, inform decision-making, and enhance and grow support from current and prospective donors. Operations include, but are not limited to, accurate and timely gift entry and donor acknowledgements, data structure, data retrieval, sub award and outbound funds tracking, report customization and analysis, policies & procedures, security, data entry quality control, supporting grant compliance and reporting, and other activities that support ongoing donor engagement. The Gifts Processing & Donor Database Manager will provide tactical solutions for the implementation of tasks related to the database. The Development and Expansion Departments raise funds to support Friends of the Children national initiatives and are currently managing multiple major campaigns across the country. Other department functions include distribution of funding to chapters; donor relations and events; expansion of independent chapter sites; stewardship; individual, foundation and corporate fundraising; publications; online and direct mail outreach; and assistance to other departments, including a deep collaboration with the communications and marketing team. The Gifts Processing & Donor Database Manager has a systems role in all these areas. All development team members work collaboratively to ensure Friends of the Children’s success.

Requirements

Strong interpersonal skills, with demonstrated ability to build trust and rapport with donors and internal and external partners
Excellent written and verbal communication skills, including comfort with donor-facing materials and storytelling
Strong customer service orientation and eager to build and grow
Mature interpersonal work style, ability to interact well with a diverse range of people
Initiative, organization, and attention to detail, with an ability to prioritize tasks and meet organizational deadlines
A can-do and will-do attitude, i.e. no task is too high level nor too basic
Willingness and ability to handle confidential information
Strong goal orientation with flexibility to adapt to changing priorities and respond to development opportunities as they arise
Associate or bachelor’s degree or 4 years plus of relevant work experience.
Experience managing and maintaining a CRM database, with Salesforce required, including reporting, data entry, segmentation, processes, and campaigns.
Minimum of 1 year’s experience with CRM database configuration and implementation required.
Understanding of fundraising cycles and best practices, donor engagement strategies, and donor stewardship is required.
Ability to define problems, collect data, establish facts, and draw conclusions.
Demonstrated ability to manage multiple projects concurrently under deadline pressure and changing priorities.
Ability to solve problems creatively in order to meet organizational goals and objectives.
Ability to review the work of others to ensure conformance to standards.
Ability to communicate effectively across a broad spectrum of staff, both orally and in writing, is required.
Strong attention to detail and data entry skills
Strong focus and acumen with data, reporting and analysis
Enjoy working independently and as part of a team.

Responsibilities

Serve as the primary administrator for the Salesforce donor and grant management database system, write and maintain standard operating procedures as required and provide the necessary onboarding and training to staff, support timely data entry and giving team members the tools they need to enter and utilize data accurately, empowering colleagues to further Friends of the Children’s mission through data-driven fundraising efforts.
Maintain the overall quality and integrity of the Salesforce database, including troubleshooting problems with the database and identifying resolutions, staying current with updates to the system, and providing recommendations to management.
Maintain highly accurate and current donor data that effectively tracks key information, cultivation activities and histories, and solicitation and reporting calendars.
Continually push the evolution of Salesforce by collaborating with colleagues on new and enhanced ways to leverage the system's functionality to address user pain-points and achieve goals, including the customization of dashboards and major gifts moves management functions.
Work with the Development Team to establish, maintain, and codify best practices and procedures and to create and maintain systems for tracking, monitoring, and reporting on outbound funds and related deliverables in Salesforce.
Create, generate, and manage various reports (internal and external), including mailing lists, funder and grant lists, and customized, one-off reports as needed.
Respond to requests for mailing lists, donor, and gift data in a timely manner.
Ensure and enforce data integrity and standardization.
Monitor, input, review, and approve data in Salesforce.
Track, define and manage campaigns: calculate and track all campaigns; work with the CEO and development team leadership to report to the team and National Board of Directors.
Work effectively as a member of multiple project teams.
Review and correct prospect and donor mailing information in lists and the database and provide final scrubbed lists to senior staff for review. This includes collaboration with the marketing team to ensure electronic distribution lists are accurate and up to date.
Work proactively with marketing, development, and expansion team members to review and revise criteria and make recommendations for targeted mailing lists, alignment with best practices, and optimal usage of prospect and donor data.
Provide administrative data entry support to senior leadership team members to record their major donor portfolio interactions into Salesforce in a timely and accurate manner.
Input daily contribution details into Salesforce in accordance with IRS regulations.
Support the development team to determine donor intent when such intent is unclear or unspecified.
Draft donor acknowledgement letters and receipts for CEO’s signature within 48 hours of gift receipt.
Make acknowledgment phone call with donors within one business day of processing the gift for national, expansion locations and chapters as needed.
Produce donor giving statements as needed and requested by staff and donors.
Enter and update gift and donor records in Salesforce to efficiently provide accurate contribution revenue reporting and donor acknowledgment correspondence.
Conduct monthly financial reconciliation in collaboration with the finance team.
Work with the CEO and development team leadership to track and analyze progress towards national fundraising goals and ensure that fundraising goals are met.
Provide support to network chapter leadership through participation in onboardings and ongoing trainings and meetings.
Collaborate with Development leadership to provide support to the Board of Directors to help them meet their personal fundraising goals. This can include creating and linking online personal donation pages, creating lists of prior year donors, and tracking soft credits for board members.
Collaborate on data-informed marketing strategies and development and expansion initiatives.
Answering, directing, and transferring calls for Friends of the Children – National main line, while maintaining professionalism, ensuring a positive experience for all callers.
Perform other duties as assigned.

Benefits

Health: Friends of the Children had covers 100% of employee only health premium for 2 of the 3 plans
Dental: Friends of the Children covers 100% of employee only premium
Vision: Friends of the Children covers 100% of employee only premium
Basic Life Insurance and Accidental Death and Dismemberment: 100% paid by Friends of the Children
Short Term Disability and Long-Term Disability: 100% paid by Friends of the Children
Flexible Spending Accounts (FSA): Employees may contribute to an FSA account: Healthcare FSA minimum of $100 maximum of $3,400.
Employee Assistance Program
Voluntary Benefits such as Critical Illness, Hospitalization, Legal, etc.
401(k) savings plan with a company matches up to the first 4% of earnings that the employee contributes.
Cell phone and/or Internet Reimbursement: Employee is eligible for cell phone and/or internet business expenses up to $75/month ($37.50/pay period), maximum.
Office reimbursement of $150 per year on anniversary date.
Vacation: Full-time employees of Friends are eligible for up to three weeks of paid vacation annually for the first 4 years. The first year the time is pro-rated and vacation increases to honor length of service.
Sick Time: Regular, full-time employees are awarded two weeks/80 hours of sick time on January 1 of each year. New employees are awarded prorated sick time, not less than 48 hours. Sick time can be used to care for your own physical and mental wellbeing or that of a family member.
Holidays: Eleven paid holidays. Three of which are Floating holidays to help honor how people choose to celebrate their cultural and religious holidays.
Career Advancement and Wellness Reimbursement of up to $1000 after the first year of employment. Up to $200 can be used for Wellness.
Summer hours and holiday gift of time off. (Assessed annually by Executive Management and as the duties of the role necessitates.)
Employee Perks and Discount Programs including savings on hotels, rental cars, travel, entertainment, streaming services, electronics, eCommerce, and so much more.
Benefits start at the first of the month on or following employee start date.