Casino Gift Shop Clerk - Full Time (Swing Shift)

Oaklawn•Hot Springs, AR

24d•Onsite

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Gift Shop Clerk. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Gift Shop Clerk is responsible for completing sales transactions with guests and maintains stock levels in Gift Shop. Maintains the organization and cleanliness of the gift shop. Assuring that guests have an enjoyable customer service experience. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for maintaining a friendly, professional, courteous atmosphere in the Gift Shop at all times and assisting all guests whenever necessary. Ringing up sales and maintaining an accurate register drawer Make suggestions for product or additional items Answer guest questions about product and the property Keeping the Gift Shop clean and orderly. Fill out paperwork as required Assisting in periodic inventories Ensure the safety and security of guest and others visiting the gift shop. Contribute to team effort by accomplishing related results as needed Ensure standards for quality, customer service and health and safety are met Respond to customer complaints and comments Delivers excellent customer service and demonstrates a high degree of professionalism. Make eye contact, greet and thank all guests as they enter and exit Communicate inventory issues with managers Maintain awareness of surroundings to alleviate theft issues Assist with floor changes, pricing and stocking Maintain attendance standards as per the OJC attendance policy Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Punctual attendance required Ability to work required overtime. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years of age
Minimum 1-year retail experience
Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
Ability to be on your feet throughout the day while overseeing multiple retail outlets
Must be proficient in Microsoft applications (Excel, Work, and Outlook)
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must be able to handle several projects and tasks at the same time
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Knowledge of point of sale systems
Ability to read, write and communicate in English
Ability to perform assigned duties under frequent time pressure in an interruptive environment
Knowledge of company policy and procedures
Self-starter who can work alone or as part of a team
Employee must be able to qualify for licenses and permits required by federal, state and local regulations

Responsibilities

Completing sales transactions with guests
Maintaining stock levels in Gift Shop
Maintaining the organization and cleanliness of the gift shop
Assuring that guests have an enjoyable customer service experience
Presenting a friendly and professional image
Maintaining a friendly, professional, courteous atmosphere in the Gift Shop
Assisting all guests whenever necessary
Ringing up sales and maintaining an accurate register drawer
Making suggestions for product or additional items
Answering guest questions about product and the property
Keeping the Gift Shop clean and orderly
Filling out paperwork as required
Assisting in periodic inventories
Ensuring the safety and security of guest and others visiting the gift shop
Contributing to team effort by accomplishing related results as needed
Ensuring standards for quality, customer service and health and safety are met
Responding to customer complaints and comments
Delivering excellent customer service and demonstrates a high degree of professionalism
Making eye contact, greeting and thanking all guests as they enter and exit
Communicating inventory issues with managers
Maintaining awareness of surroundings to alleviate theft issues
Assisting with floor changes, pricing and stocking
Maintaining attendance standards as per the OJC attendance policy
Maintaining an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
Punctual attendance required
Ability to work required overtime
Other duties as assigned