Gift Shop Clerk

Nisqually Red Wind Casino•Olympia, WA

About The Position

POSITION OBJECTIVE: To provide outstanding service to guests of the casino while maintaining the highest standards of ethical practices and following established rules, regulations, policy and procedures. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Opening and closing the Gift Shop, greeting and welcoming guest, responsible for the efficient and prompt processing of all guest transactions, maintaining proper control of cash and paper transactions ensuring transactions are tendered correctly and efficiently. The position is responsible for providing attentive, cheerful, courteous, professional Guest Service to all Guests, internal and external, striving to always exceed their expectations, answering questions, stocking maintaining displayed merchandise. Listen carefully to Guest orders and prepare drinks and other food items accordingly.

Requirements

Excellent guest service skills.
3 months previous retail experience.
Basic math skills.
Ability to work peak business hours.
Possess a positive attitude.
Ability to work in a team environment.
Ability to prioritize.
Ability to remain focused.
Ability to multi-task.
Ability to obtain a Food Handlers Permit.
Ability to obtain a Class II Gaming License.
Ability to sit or stand for extended lengths of time.
Ability to lift up to 50 pounds.
Manual and finger dexterity for operation of personal computer and routine paperwork.
Ability to tolerate a smoke-filled environment.

Nice To Haves

Experience using POS system.
Barista experience.
One (1) year cash handling experience.
One (1) year of guest service experience.

Responsibilities

Checks identification of Guest purchasing tobacco products to verify age requirements in order to comply with applicable law.
Participates in monthly inventory of merchandise and stock.
Checks in orders and matches all orders to purchase order and/or packing slip.
Sell Gift Shop merchandise, cashiering accurately and efficiently.
Ensures merchandise stock levels are appropriately maintained and follows Chain of Command with stock level irregularities.
Provides outstanding Guest Service.
Obtains assigned bank and ensures accuracy of monies.
Remains knowledgeable at all times of all property features, services and hours of operation.
Assist guests with any questions, concerns, or complaints utilizing Chain of Command.
Performs general cleaning duties and keeps work area clean and organized and maintains a safe work environment.
Makes and servers coffee drinks and beverages at the espresso station.
Serves ice cream and other specialty candies.
Perform other duties as assigned.

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
FREE uniform dry cleaning services
$1 per hour shift differential
Paid Time Off & Paid Holidays
Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & Wellness Reimbursements
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts