Gift Shop Associate

Oregon Shakespeare Festival • Ashland, OR

7d • $19 • Onsite

About The Position

The Oregon Shakespeare Festival (OSF) is seeking a Gift Shop Associate to support daily retail operations at our Main Street Gift Shop and satellite cart in the Elizabethan Courtyard. This part-time position plays an important role in enhancing the OSF guest experience through excellent customer service, product knowledge, and attention to detail. This role also supports the Festival’s revenue goals by ensuring smooth retail operations during performances and daily business hours. As a Gift Shop Associate, you’ll support retail operations by assisting patrons with purchases, maintaining merchandise displays, and ensuring the shop and cart are clean, organized, and ready for high-traffic performance days. You will work closely with the Gift Shop Manager and support volunteers as needed.

Requirements

• Have a high school diploma or GED.
• Have basic computer literacy, including email.
• Can accurately handle cash transactions and make change.
• Are able to learn and operate a point-of-sale (POS) system, count cash drawers, and assist with end-of-day deposit preparation.
• Can focus and communicate effectively in close or shared workspaces.
• Are adaptable and receptive to feedback and procedural updates.

Nice To Haves

• Experience in retail sales or guest services.
• Interest in theatre.
• Experience using point-of-sale programs.

Responsibilities

• Operate the cash register, process payments, and provide accurate change.
• Provide customer service by answering questions, making product recommendations, and assisting guests professionally.
• Restock merchandise and maintain organized, attractive displays.
• Maintain cleanliness and order in the shop and satellite cart.
• Set up and break down merchandise displays for the satellite cart before and after performances, including transporting items to and from storage.
• Collaborate with the Gift Shop Manager to support sales goals and cost management.
• Support volunteers assisting in the shop or at the cart under the direction of the Gift Shop Manager.
• Work day and evening shifts Tuesday through Sunday based on scheduling needs.
• Maintain professionalism in fast-paced and high-traffic situations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED