Cloverkey 136 - F/T Gift Shop Assistant Store Manager (Brigham & Women's Hospital) - $22/hr

Cloverkey LLC•Boston, MA

16d•Onsite

About The Position

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you. Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for an Assistant Store Manager who embodies these qualities and is ready to take our accounting area to the next level. The hospital gift hours are: Monday - Friday: 7:00AM - 8:00PM Saturday - Sunday: 9:00AM - 7:00PM POSITION SUMMARY: The Assistant Manager is responsible for stepping into the Store Manager’s role when needed. Assistant Managers normally work when the Store Manager is not scheduled to provide additional manager-level coverage for the shop during as many operating hours as possible. Assistant Managers must understand the primary operations responsibilities of the Store Manager in order to carry out the Store Manager’s responsibilities in their absence.

Requirements

High School diploma or equivalent
Previous Retail experience, preferably 1 year
Cash handling experience, preferably 1 year
Basic computer skills, familiarity with point-of-sale tracking technology a plus
Stand for long periods of time
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
Effective time management skills to prioritize tasks and meet deadlines

Responsibilities

Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
Ensure consistent execution of company’s marketing and visual presentation
Set up advertising displays and arrange merchandise on counter or tables to promote sales
Train staff on how to drive sales through consistent development of product knowledge and customer service standards
Ensure compliance to policies and procedures and report concerns to Store Manager
Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required
Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
Cash Management
Responsible for his or her own cash handling. Every shift starts with the incoming employee counting down the register drawer to ensure accuracy. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager or Assistant Store Manager)
Follow company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Employees must properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10
In the absence of the Store Manager, the Assistant Manager is also responsible for making bank deposits and obtaining change for the registers as needed
Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
Assistant Managers have additional responsibility to ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager is unable to work scheduled hours
Maintains clean and tidy workspace, including supervision of cleaning services
Other responsibilities as required