Gift Registry Consultant, South Coast Plaza - Full Time

Macy's•Costa Mesa, CA

6h•Onsite

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. The Gift Registry Consultant delivers a welcoming, personalized experience that supports our customers’ gift registry journeys—in store. With a service-first mindset, they build meaningful relationships, anticipate customer needs, and thoughtfully guide customers in creating registries that feel complete, inspired, and uniquely theirs. Gift Registry Consultants take pride in adding value through genuine conversation, product expertise, and considerate recommendations that span categories, helping customers celebrate life’s moments while achieving registry and sales goals. They bring an entrepreneurial spirit to their work, confidently introducing products and solutions that enhance the experience and drive growth. Focused on customer acquisition and long-term relationships, the Consultant ensures every interaction feels seamless, elevated, and memorable. This role partners closely with vendor partners, in-store leadership, personal stylists, peers, and call center teams to champion the registry experience. Gift Registry Consultants embrace innovation and connect with customers through multiple touchpoints—including phone, email, client outreach, one-on-one appointments, and curated in-store events—creating moments of hospitality at every step of the journey.

Requirements

Customer-focused professional who creates personalized, memorable celebration experiences that meet each customer’s needs.
Confident in both in-store and virtual selling, using your product knowledge, expertise, and selling tools to drive registry sales and increase transaction value.
An engaging communicator who builds meaningful relationships with customers, colleagues, vendors, and the community.
Entrepreneurial and results-oriented, using data, market trends, and innovation to guide your decisions and exceed sales goals.
Comfortable planning and executing events, managing appointments, and leveraging technology to deliver seamless omnichannel experiences.
Collaborative, working closely with store teams, personal stylists, and vendor partners to create elevated registry experiences.
Organized, dependable, and able to prioritize daily and weekly responsibilities effectively while maintaining a welcoming, safe, and clean environment.
You embrace Macy’s culture of hospitality, fostering respect, inclusivity, and authentic connections with customers, colleagues, and the community.
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Nice To Haves

At least 5 years of selling or customer experience preferred.

Responsibilities

Gift Registry Consultants begin each day energized and ready to make an impact to deliver an elevated customer experience. They arrive ready to represent the registry business with pride, ensuring their workspace—both in store and virtual—is organized, welcoming, and ready for customer engagement. They review performance goals, upcoming appointments, and key priorities, and stay current on new products, registry trends, and vendor highlights so they can confidently guide and inspire customers.
During customer interactions, they focus on the customer—offering a warm welcome, building genuine connections, and creating personalized conversations that help customers feel understood and supported throughout their registry journey. They listen closely, anticipate needs, and thoughtfully recommend products across categories to create meaningful, complete registries and lasting relationships.
Throughout the day, Gift Registry Consultants are based in the store’s home department, and they champion a seamless and shoppable registry experience by maintaining organized registry displays and tools, supporting in-store events and appointments, collaborating with partners and peers, and ensuring all registry touchpoints—from signage to digital tools—are accurate, polished, and customer ready.
They always Finish Strong—sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey—we strive to improve every day, take pride in our work, achieve registry and home sales goals and learn from each other to deliver individual and store results.

Benefits

dynamic, inclusive environment with competitive pay and benefits
comprehensive health and wellness coverage
401(k) match to invest in your future
paid time off
eight paid holidays
continuous learning and leadership development
build community by joining one of our Colleague Resource Groups
make a difference through our volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice