Gift Registry Consultant, Easton - Full Time

Macy's • Columbus, OH

19h • Onsite

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.

Job Summary

The Gift Registry Consultant delivers a welcoming, personalized experience that
supports our customers’ gift registry journeys—in store. With a service-first
mindset, they build meaningful relationships, anticipate customer needs, and
thoughtfully guide customers in creating registries that feel complete,
inspired, and uniquely theirs.

Gift Registry Consultants take pride in adding value through genuine
conversation, product expertise, and considerate recommendations that span
categories, helping customers celebrate life’s moments while achieving registry
and sales goals. They bring an entrepreneurial spirit to their work, confidently
introducing products and solutions that enhance the experience and drive growth.

Focused on customer acquisition and long-term relationships, the Consultant
ensures every interaction feels seamless, elevated, and memorable. This role
partners closely with vendor partners, in-store leadership, personal stylists,
peers, and call center teams to champion the registry experience. Gift Registry
Consultants embrace innovation and connect with customers through multiple
touchpoints—including phone, email, client outreach, one-on-one appointments,
and curated in-store events—creating moments of hospitality at every step of the
journey.

How our Gift Registry Consultants Spend Their Day…

Gift Registry Consultants begin each day energized and ready to make an
impact to deliver an elevated customer experience. They arrive ready to
represent the registry business with pride, ensuring their workspace—both in
store and virtual—is organized, welcoming, and ready for customer engagement.
They review performance goals, upcoming appointments, and key priorities, and
stay current on new products, registry trends, and vendor highlights so they
can confidently guide and inspire customers.
During customer interactions, they focus on the customer—offering a warm
welcome, building genuine connections, and creating personalized
conversations that help customers feel understood and supported throughout
their registry journey. They  listen closely, anticipate needs, and
thoughtfully recommend products across categories to create meaningful,
complete registries and lasting relationships.
Throughout the day, Gift Registry Consultants are based in the store’s home
department, and they champion a seamless and shoppable registry experience by
maintaining organized registry displays and tools, supporting in-store events
and appointments, collaborating with partners and peers, and ensuring all
registry touchpoints—from signage to digital tools—are accurate, polished,
and customer ready.
They always Finish Strong—sharing our Loyalty program benefits, making sure
customers have all they need, and ending with a sincere thank-you, often
walking the package around and using the customer’s name. 
We believe service starts with each other—supporting one another with
honesty, care, and collaboration so we can better serve our customers and
communities. 
And we know that excellence is a journey—we strive to improve every day, take
pride in our work, achieve registry and home sales goals and learn from each
other to deliver individual and store results.

Requirements

• Customer-focused professional who creates personalized, memorable celebration experiences that meet each customer’s needs.
• Confident in both in-store and virtual selling, using your product knowledge, expertise, and selling tools to drive registry sales and increase transaction value.
• An engaging communicator who builds meaningful relationships with customers, colleagues, vendors, and the community.
• Entrepreneurial and results-oriented, using data, market trends, and innovation to guide your decisions and exceed sales goals.
• Comfortable planning and executing events, managing appointments, and leveraging technology to deliver seamless omnichannel experiences.
• Collaborative, working closely with store teams, personal stylists, and vendor partners to create elevated registry experiences.
• Organized, dependable, and able to prioritize daily and weekly responsibilities effectively while maintaining a welcoming, safe, and clean environment.
• You embrace Macy’s culture of hospitality, fostering respect, inclusivity, and authentic connections with customers, colleagues, and the community.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.

Nice To Haves

• At least 5 years of selling or customer experience preferred.

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees