Gift Registry Consultant, Victoria Gardens - Full Time

Macy's•Rancho Cucamonga, CA

9h•Onsite

About The Position

The Gift Registry Consultant delivers a welcoming, personalized experience that supports our customers’ gift registry journeys—in store. With a service-first mindset, they build meaningful relationships, anticipate customer needs, and thoughtfully guide customers in creating registries that feel complete, inspired, and uniquely theirs. Gift Registry Consultants take pride in adding value through genuine conversation, product expertise, and considerate recommendations that span categories, helping customers celebrate life’s moments while achieving registry and sales goals. They bring an entrepreneurial spirit to their work, confidently introducing products and solutions that enhance the experience and drive growth. Focused on customer acquisition and long-term relationships, the Consultant ensures every interaction feels seamless, elevated, and memorable. This role partners closely with vendor partners, in-store leadership, personal stylists, peers, and call center teams to champion the registry experience. Gift Registry Consultants embrace innovation and connect with customers through multiple touchpoints—including phone, email, client outreach, one-on-one appointments, and curated in-store events—creating moments of hospitality at every step of the journey. Gift Registry Consultants begin each day energized and ready to make an impact to deliver an elevated customer experience. They arrive ready to represent the registry business with pride, ensuring their workspace—both in store and virtual—is organized, welcoming, and ready for customer engagement. They review performance goals, upcoming appointments, and key priorities, and stay current on new products, registry trends, and vendor highlights so they can confidently guide and inspire customers.

Requirements

Customer-focused professional who creates personalized, memorable celebration experiences that meet each customer’s needs.
Confident in both in-store and virtual selling, using your product knowledge, expertise, and selling tools to drive registry sales and increase transaction value.
An engaging communicator who builds meaningful relationships with customers, colleagues, vendors, and the community.
Entrepreneurial and results-oriented, using data, market trends, and innovation to guide your decisions and exceed sales goals.
Comfortable planning and executing events, managing appointments, and leveraging technology to deliver seamless omnichannel experiences.
Collaborative, working closely with store teams, personal stylists, and vendor partners to create elevated registry experiences.
Organized, dependable, and able to prioritize daily and weekly responsibilities effectively while maintaining a welcoming, safe, and clean environment.
Embrace Macy’s culture of hospitality, fostering respect, inclusivity, and authentic connections with customers, colleagues, and the community.
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Nice To Haves

At least 5 years of selling or customer experience preferred.

Responsibilities

Begin each day energized and ready to make an impact to deliver an elevated customer experience.
Arrive ready to represent the registry business with pride, ensuring their workspace—both in store and virtual—is organized, welcoming, and ready for customer engagement.
Review performance goals, upcoming appointments, and key priorities.
Stay current on new products, registry trends, and vendor highlights so they can confidently guide and inspire customers.
Focus on the customer—offering a warm welcome, building genuine connections, and creating personalized conversations that help customers feel understood and supported throughout their registry journey.
Listen closely, anticipate needs, and thoughtfully recommend products across categories to create meaningful, complete registries and lasting relationships.
Be based in the store’s home department.
Champion a seamless and shoppable registry experience by maintaining organized registry displays and tools.
Support in-store events and appointments.
Collaborate with partners and peers.
Ensure all registry touchpoints—from signage to digital tools—are accurate, polished, and customer ready.
Share our Loyalty program benefits.
Make sure customers have all they need.
End with a sincere thank-you, often walking the package around and using the customer’s name.
Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
Strive to improve every day, take pride in our work, achieve registry and home sales goals and learn from each other to deliver individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice