Gift Card Manager
About The Position
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Gift Card Business Lead This level role manages all aspects of Expedia Group’s gift card portfolio by performing a general manager role. We’re looking for a manager to oversee today’s Hotels.com gift card program with a focus on driving expansion while ensuring exceptional customer experience. This role will also assess options to expand the program to other brands and to drive growth through partners. This role sits within the Traveler Engagement and Loyalty (TEaL) team and is an individual contributor with both vendor and cross functional resources.
Requirements
- BA/BS degree in business, marketing, or similar field
- 5+ years of combined experience in partnership management and marketing required
- You think and operate like a general manager, which means you have a well-rounded set of business skills and consider the holistic customer and business impacts
- You’re a strong relationship builder and influential communicator
- Strong belief in delivering exceptional customer experiences
- Strong attention to detail, excellent organization skills, and ability to prioritize and deliver results
Nice To Haves
- Experience in gift cards, travel, e-commerce, retail or merchandising functions a plus
Responsibilities
- As an individual contributor, this role holistically owns the gift card program by managing day-to-day operations while driving program growth and expansion
- Manage existing partnerships (distribution, B2B, card processor, etc) and potentially onboard new partnerships that’ll strengthen and grow the program
- Assist in shaping the gift card business strategy to align with the broader Expedia Group strategy
- Work cross-functionally with key partners such as Finance, Legal, Brand, and Creative
- Work with the Analytics team to optimize partner and promotional efficiency and drive incremental growth
- Build and maintain internal and external promotional calendar and work with partners to secure marketing placements during key timeframes
- Benchmark activity against competitors and best-in-class retailers. Continue to innovate and evolve our campaigns to maintain competitiveness
- Travel up to 10% of the time to attend industry conferences and meet with partners
Benefits
- We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
- Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
- To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
