Get Covered Illinois-Illinois Navigator Program
About The Position
RFS, in partnership with the State of Illinois, Healthcare and Family Services is supporting efforts to launch a robust, statewide Illinois Navigator program as Illinois transitions to a state-based marketplace for health insurance: Get Covered Illinois the Official Illinois Marketplace. The RFS Get Covered Illinois Navigator will complete training to become a license health navigator. Will be required to maintain certification and be licensed by the Illinois Department of Insurance for the duration of employment under this position; maintain expertise in eligibility, enrollment, and program requirements; conduct outreach and public education activities to raise awareness about Get Covered Illinois, Marketplace; be informed and able to identify and explain Qualified Health Plans (QHP), Illinois Medicaid, and utilization of health coverage resources to community member
Requirements
- Good listening and communication
- Cultural competence and sensitivity.
- Effective oral and written communication skills.
- Detail-Oriented – Accurately complete training, reports, and documentation.
- Adaptable – Adjust work hours and outreach strategies to meet community needs.
- Empathetic and Patient – Support individuals who may be confused or overwhelmed by the enrollment process.
- Complete State Licensing Training – Successfully finish the Get Covered Illinois Navigator training.
- Conduct Outreach – Engage in canvassing, tabling, presentations, and social media promotion.
- Maintain Accurate Records – Submit weekly/monthly reports and track enrollment metrics.
- Engage Stakeholders – Build relationships with community partners and local organizations.
- Bachelor’s degree or work experience in related position 2 years or more.
- Experience working in nonprofit sector, and in collaboration with public sector entities.
- Experience conducting community outreach, community organizing, or other community campaigns.
- Demonstrable experience, sensitivity, and commitment to the needs of the LEP and hard to reach community, and capacity to work with multiple team members and partners, to support the overall objective of the project.
- Experience in working with collaborative processes and structures required.
- Bilingual (English/Spanish) is preferred.
Nice To Haves
- Bilingual (English/Spanish) is preferred.
Responsibilities
- Must complete individual Get Covered Illinois Navigator Navigator training to become license in the state of Illinois.
- Provide information and services in a fair, accurate and impartial manner. Such information must acknowledge all health benefit programs.
- Facilitate selection of a QHP or Medicaid
- Provide referrals to the Illinois Department of Insurance, or any other appropriate State agencies, for any enrollee with a grievance, complaint, or question regarding their health plan, coverage, or a determination under such plan or coverage.
- Conduct outreach in hard-to-reach and Limited English Proficient communities (LEP).
- Complete weekly and monthly reports.
- Participate in all required trainings and meetings.
- Enroll participants who are uninsured and under-insured in health coverage.
- Maintain a work schedule that meets the needs of the population being served.
- Report required information to necessary staff related to enrollment numbers, appointment, outreach activities, and other metrics as necessary.
- All other duties as assigned.
- Canvassing local communities and small businesses
- Developing community contacts
- Educational presentations
- Visibility and tabling events
- Using social channels to promote educational and enrollment activities
- Stakeholder engagement
Benefits
- Health insurance
- Dental & Vision insurance
- Life insurance
- Short- and Long-Term Disability Insurance
- 403(b) Retirement Plan
- Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
- Employee Assistance Program
- Professional Development Opportunities
- Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
- Certain employees may qualify for City of Chicago commuter transit benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
