Program Navigator

Spectrum Medical Care Center•Phoenix, AZ

11d

About The Position

Program Navigator: The Pre-Exposure Prophylaxis (PrEP) Navigator provides intensive care coordination, support, and services to current and prospective patients/clients of Spectrum Medical who wish to access PrEP to prevent HIV infection. This individual will implement a client-centered approach with individuals, with a targeted focus on those utilizing the Spectrum Medical Programs related to PrEP. This position will assist Program patients/clients by providing HIV/STI testing, linkage to care, reduction of barriers to care, coordination with community agencies, and education.

Requirements

High School Diploma or equivalent
Completion of a Medical Assistant Program.
2 years of experience working in HIV prevention or care, medical care systems, diverse populations, and/or underserved communities.
Valid Driver’s License or other form of Real ID
Must be able to obtain an Arizona Fingerprint Clearance Card during background check process.
Demonstrate ability to function as a team member.
Demonstrate ability to provide services with cultural competence especially regarding LGBTQ+ communities.
Comfortable with public speaking and one-on-one interactions.
Ability to drive to off-site locations.
Ability to work evenings and/or weekends.
Community-based work required.
Demonstrate ability to administer rapid HIV tests through finger prick.
Ability to relay HIV test results to patients appropriately.

Nice To Haves

Medical Assistant Certification.
Bilingual; full fluency in both English and Spanish preferred but not required
Experience working with LGBTQ+ communities, people living with HIV, or other underserved populations strongly preferred.

Responsibilities

Complete screenings to identify readiness for PrEP Program services and other barriers to care.
Assess benefits and insurance, and if needed, provide assistance to access payor programs.
Provide Program-specific education and counseling, as applicable.
Work collaboratively with community partners to provide testing and linkage to care services in the community/offsite.
Provide ongoing follow up to ensure medical and/or Program adherence.
Maintain appropriate patient files and timely documentation of services utilizing the designated electronic health record (EHR) software.
Establish working relationships with appropriate community resources in the area who seek to send patients to Spectrum for PrEP
Assist the clinical team with individualized risk-reduction counseling and support, as well as adherence strategies for targeted outreach interventions to optimize follow-up.
Assist in the development of tools that support best practices for patient care and testing.
Assist in the development of materials promoting Program resources and services.
Promote Spectrum Medical’s various Programs, including PrEP/PEP, STI & Hepatitis C Navigation Programs, Gender Affirming Care Program, general clinical care, and any other programs/services that may develop.
Participate in Spectrum Medical team activities including staff/department meetings, staffing, and other activities as identified by the Clinic Director.
Participate in quality initiatives as requested.
Participate in local and regional meetings/initiatives centered around various aspects of providing PrEP
Acquire and maintain strong knowledge of local, state, and national clinical best practices and community resources to ensure quality and effective service provision.
Other duties as assigned by your supervisor.